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About the Role

Implementation Consultants at Samsara begin the customer journey post-signature, managing relationships with top customers and ensuring successful solution deployment. This cross-functional role involves working with Sales, Support, Sales Engineering, and Product teams, offering exposure to various aspects of a hyper-growth company. Travel to customer sites, up to 30% of the time with potential overnight stays, is required.

Responsibilities

Be the Samsara advisor, managing the deployment of Samsara technology to customers.
Enable customers to achieve quick time to value in their investment.
Lead solution workshops to develop L1 processes for business process.
Guide customers through change management processes including policy, comms and training.
Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases.
Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.

Requirements

2+ years of experience in an implementation consultant, project manager, or onboarding role.
Enterprise SaaS and hardware experience preferred.
Strong project management skills with ability to follow methodologies.
2+ years experience supporting or working with technical products.
Solutions-oriented with strong problem-solving & project management skills.
Excellent consultative skills with experience in end-to-end system implementations.
Experience managing >20 implementations/projects at a time.
Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software.
Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
Fluency in English and German (spoken and written) is a mandatory requirement for this position.
Strong bias for action, the ability to think big, with insistence on high standards.
Change management delivery experience.
Experience using AI or automation into CS workflows to drive measurable productivity improvements.

Skills

Project management
Problem-solving
Consultative skills
System implementations
Building trust
Effective communication
Change management
AI
Automation

Location

Remote
Hybrid
On-site

Work Type

Full-time

Experience Level

2+ years

Benefits

Professional development stipend
Comprehensive health plans
Parental leave plans

About the Company

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform enabling organizations dependent on physical operations to harness IoT data for actionable insights and operational improvements.
Samsara aims to improve the safety, efficiency, and sustainability of global physical operations across industries like agriculture, construction, field services, transportation, and manufacturing.
The company offers product solutions including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.
As a recently public company, Samsara provides employees with autonomy and support to make a long-term impact.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.
Samsara is committed to ensuring equal opportunity in employment for qualified persons with disabilities.