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About the Role
Join a high-growth, data-led business at the intersection of marketing, analytics, and technology. Develop valuable customer, data, and commercial skills while making an immediate impact with real responsibility and support for growth.
Responsibilities
- Support and learn from the Customer team on matters specific to Fospha customers.
- Project manage customer onboarding, ensuring quality for our customers.
- Become a go-to expert in Marketing and Fospha products and provide training sessions to customers and on-going support.
- Track customer health scores, creating mitigation plans for at-risk customers to ensure customers realize the full value Fospha can offer their brand.
- Independently prepare and deliver insight meetings to customers, highlighting their marketing performance, providing recommendations on ad investment and progress against their goals.
- Build and manage key customer stakeholder relationships.
- Continually strive to provide the best customer service possible and exceed expectations.
- Iterate, experiment and share back with your team on what's working to help us all keep improving.
- Utilize AI tools to find new ways of working.
Requirements
- Curious, proactive individuals who are keen to learn and grow.
- Excellent verbal and written communication skills.
- Strong relationship-building ability, both internally and externally.
- Analytical mindset, comfortable interpreting data and creating insights.
- Proficiency in Excel.
- Organized and able to manage multiple priorities simultaneously.
- Passionate about customer success and solving problems for customers.
- Interest in emerging technologies and excited by the potential and opportunity AI brings.
- Demonstrate examples of core principles: Seek inclusion & diversity, Work Hard, Work Well, Work Together, Grow, Customer at the heart, Candor with caring.
- Willingness to work together and get hands dirty to deliver product success.
Skills
- Customer Success
- Data Analysis
- Excel
- Relationship Building
- AI Tools
Location
- London
- Mumbai
- Austin
Work Type
- Full-time
Experience Level
- Graduate
Education Level
- No technical degree or marketing background required
Salary/Compensations
- Competitive salary + OTE
Benefits
- 14 days PTO plus an additional 11 federal public holidays
- Your birthday off!
- Daily office snacks and treats!
- 401k
About the Company
- Fospha is dedicated to building the world's most powerful measurement solution for online retail.
- Pioneering privacy-safe, full-funnel marketing measurement for over 10 years.
- Platform unites Finance, Marketing, Data, and Leadership with a shared view of performance and profitability.
- Trusted by over 200 leading brands across three continents.
- Manages $2.5 billion in annual ad spend.
- Scaling fast across London, Mumbai, and Austin.
- AI-First from Day One: AI is integral to operations, with Claude Enterprise access provided to all team members.
- Believes the best ideas come from everyone and invests in every person to innovate responsibly.
- Offers an AI enablement framework designed to enhance effectiveness, not replace individuals.
- Part of leading global venture builder, Blenheim Chalcot.