Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Airport Customer Experience Specialists (ACES) are responsible for providing information and assistance to travelers, including ground transportation details, baggage help, and support for passengers with disabilities. They also act as a visible presence to report issues and maintain a safe and pleasant airport environment.
Responsibilities
- Maintain high visibility in specified airport areas to engage with travelers and offer greetings, information, and directions.
- Proactively offer assistance using company-issued iPads with navigation, transportation options, and other requested information.
- Assist persons with disabilities, including those using wheelchairs or other mobility devices, with kindness and courtesy.
- Communicate transportation options (taxis, ride share, parking, rental cars, public transport) and maintain knowledge of airport layout and offerings.
- Actively report unwanted behaviors (soliciting, smoking, loitering, etc.) and unsafe conditions to management and police.
- Serve as a deterrent to unwanted activity and report unsafe conditions through a visible uniformed presence.
- Maintain a friendly and positive environment in compliance with all applicable standards.
- Respond to emergency situations following outlined protocols.
- Report all activities and metrics using a smart device (iPad, phone, radio).
- Perform other duties as assigned.
Requirements
- Must have at least one year of experience in hospitality or customer service.
- Must be at least 18 years old.
- Must have a High School Diploma or GED.
- Must have excellent communication skills with the ability to speak, read, and write English.
- Must have the physical capacity to stand and walk continuously during eight-hour and ten-hour shifts.
- Must be able to work in station platforms in all conditions with provided inclement weather gear.
Skills
- Customer service
- Communication skills
- Information provision
- Assistance to passengers with disabilities
- Reporting
- Emergency response
Location
- Airport
Work Type
- Full-time
- Union position
Experience Level
- Entry Level
Education Level
- High School Diploma or GED
Salary/Compensations
- $21.50/hourly
Benefits
- Medical insurance with available FSA and/or HSA
- Dental insurance
- Vision insurance
- Short-Term Disability insurance
- Long-Term Disability insurance
- Life insurance
- Accidental Death and Dismemberment insurance
- Critical Illness insurance
- Accident insurance
- Vacation time
- Sick Time
- PTO (where required by local requirements and contract agreements)
- Paid Leave (where required by law)
- Holidays (where required by contract agreement)
- Floating Holidays (where required by contract agreement)
- Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA)
- Jury Duty pay (where required by law)
- Employee Recognition Awards
- Employee Referral Bonus Program (hourly employees only)
- 401K Retirement Savings Plan
- Union benefits may be available
About the Company
- Block by Block is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity
- Block by Block is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.