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About the Role
We are expanding our customer service team for our product dentolo (supplementary dental insurance) to advance digital health protection and provide more people with access to meaningful preventative care. We are looking for an empathetic Customer Service Agent (all genders) with a weekly working time of 40 hours (Monday to Friday).
Responsibilities
- Handle customer inquiries via inbound and outbound telephony, email, and chat.
- Act as the first point of contact for customer questions.
- Assist existing customers with their needs and inquiries regarding their supplementary dental insurance using product expertise.
- Support the development and ongoing improvement of our digital knowledge base.
- Contribute to the improvement and optimization of processes and the customer journey in Customer Success.
Requirements
- Previous experience in customer service or similar customer-facing roles.
- Organizational and communication skills.
- Team spirit, flexibility, openness, and motivation.
- Willingness to actively participate in shaping a dynamic company.
- Interest in insurance topics or willingness to learn about the field.
- Excellent written and spoken German (at least C1 level).
- Fluent English language skills.
Skills
- Customer service
- Customer support
- Communication
- Organization
- Teamwork
- MS Office applications
- German (C1)
- English
Location
- Berlin/Brandenburg area (Home office possible)
- Berlin-Mitte (Office)
Work Type
- 40 hours per week
- Hybrid
- Remote
- Onsite
Experience Level
- Customer service experience
Salary/Compensations
- Attractive fixed salary
Benefits
- 28 to 30 days of vacation
- Days off on December 24th and 31st
- Choice between a free Swapfiets bicycle or a subsidized BVG or Deutschlandticket
- Up to 60 days of work abroad within the EU
- Free coaching sessions with nilo.health
- Product testing (dentolo, petolo, or vitolo)
- Annual training budget starting from €750
- Regular 360-degree feedback
- Legendary summer and winter parties
- Regular team events
- Employee discounts via Corporate Benefits
- Two volunteer days per calendar year
- Pet-friendly office
About the Company
- getolo GmbH, founded in 2015, is an innovative and award-winning InsurTech company offering comprehensive supplementary insurance in dental, pet health and liability, and health sectors under the brands dentolo, petolo, and vitolo.
- We serve over 200,000 customers in Germany, providing digital and uncomplicated protection that integrates seamlessly into our customers' daily lives.
- Our core belief is that prevention is better than cure, focusing on prevention, customer-centric service, and financial security to protect customers and their loved ones from unexpected costs.
- Our team of market specialists and insurance experts stays updated on current developments to offer practical solutions.
- The getolo company culture is based on collaboration, innovation, and speed, with a constant focus on customer needs.
- getolo is led by Daniel Gadea (CEO) and Laura Wulff (CGO) with a team of around 200 employees.
- getolo is a partner of DA Direkt and part of the Zurich Group Germany.
- We communicate, collaborate, and celebrate in English to ensure inclusivity.
- Our diverse team comes from 43 different countries.
Equal Opportunity
- getolo is an employer that promotes equal opportunities and diversity.
- We strive to create a friendly, safe, and welcoming environment for all getolis, regardless of ethnic origin, gender, gender identity and expression, sexual orientation, disability and aptitude of any kind, physical appearance, social background, marital status, age, or religion (or lack thereof).
- During application, we focus exclusively on your experience and motivation.
- You decide which additional information you want to disclose (photo, marital status, religion, gender, nationality, etc.).
- We value and treat all applications equally.