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About the Role
Scalable Capital is looking for a dedicated individual to join their Customer Service team, specifically within the 2nd-Level Support for Account Service. This role involves being a reliable point of contact for existing and potential customers, resolving complex inquiries, and contributing to product and process improvements.
Responsibilities
- Serve as a reliable contact for existing customers and prospects via phone and email.
- Liaise with other departments to resolve complex customer inquiries.
- Independently manage customer satisfaction and retention concerning account management, payment transactions, refunds, and technical questions.
- Continuously expand financial expertise through internal training and self-study.
- Utilize customer feedback to identify areas for improvement in products and internal processes, collaborating closely with Product and Operations teams.
Requirements
- Completed vocational training (Ausbildung).
- Experience in Finance/Banking/Insurance is a plus.
- Affinity for capital market products and digital solutions.
- Friendly and solution-oriented approach to work.
- Ability to work conscientiously and detail-oriented under time pressure.
- Very good German (C1) and good English language skills (written and spoken).
Skills
- Customer Service
- Account Management
- Payment Transactions
- Technical Support
- Communication
- Problem-Solving
- Product Feedback Analysis
- Process Improvement
Location
- Munich
- Berlin
Work Type
- Full-time
- Onsite
Experience Level
- Not specified
Education Level
- Completed vocational training
Benefits
- Internal knowledge sharing sessions.
- Internal career development training.
- Personal education budget for external events.
- Attractive compensation package.
- Company pension plan.
- Monthly 50% contribution to the 'Deutschland Ticket'.
- Free subscription for the PRIME+ Broker.
- Discounted Urban Sports Club membership.
- Opportunity to work abroad.
About the Company
- Scalable Capital is a leading digital investment and banking platform with a full banking license, empowering individuals in Europe to manage their finances.
- Founded in 2014, the company has over one million customers and over 50 billion Euros on its platform.
- It operates in Munich, Berlin, Vienna, Milan, and London with over 700 employees.
- Scalable Capital is one of Europe's fastest-growing and most visible fintech startups.
- The company fosters an innovative service that significantly impacts customers' lives.