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About the Role

We are looking for a Waiter/Waitress to join our team and help create the kind of experiences our guests come back for. Reporting to our Floor Manager, you will be responsible for serving the guests and make sure they will have a great time.

Responsibilities

• Warmly welcome the guests
• Ensure guests are having a great time from arrival to departure
• Present menus and answer questions about menu items, ingredients, and pricing
• Be flexible to work in different F&B outlets
• Take accurate food and beverage orders and relay them to the kitchen or bar
• Serve orders in a timely and professional manner in the lobby as well as during room service
• Check in with guests to ensure satisfaction with food and service
• Handle customer complaints or concerns promptly and professionally
• Clear and reset tables between courses and after guests leave
• Process payments accurately using cash registers or POS systems
• Maintain cleanliness and organization of lobby area, back of the house and during room service
• Comply with health and safety regulations
• Work with the rest of the team in keeping things running smoothly and tidily

Requirements

• You want to be part of a team that works hard, supports each other and has fun along the way
• You are flexible to work on rotative shifts and on weekends
• Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• A people person, great at building and nurturing long lasting relationships
• You’re looking for a place where you can be you
• You’re not precious. We leave our egos at the door and help get stuff done
• You’re up for doing things differently and trying (almost) everything once
• If we got stuck in a lift together, we’d have a good time and share a few laughs

Skills

• Fluent in English
• Good German knowledge
• Additional languages will be highly valuable

Location

• Charlottenburg (Berlin)

Work Type

• Permanent
• Full-Time

Benefits

• A competitive package
• Plenty of opportunity for development
• Rewards for going the extra mile and living our values
• 24 holidays (plus bank holidays)
• Extra time off to volunteer with one of our partner charities
• The chance to challenge the norm and work in an environment that is both creative and rewarding
• Great discounts across the entire Ennismore family
• A free night at The Hoxton and a meal for two when you first start
• Food on us during your shift
• Pluxee Benefits Card
• Food vouchers
• Regular team get togethers
• An annual diversity and inclusion calendar of events
• Access to experts from OpenUp to balance work and life or any other mental-wellbeing related topic
• Lots of Discounts through our Corporate Benefits Discount webpage
• Learn and grow with our Ennismore Learning platform and its +6.000 training opportunities
• BVG Public Transportation Ticket on us

About the Company

• Our first Hoxton in Germany is home to 234 bedrooms of varying sizes, a vibrant wintergarden featuring all-day dining, a lively lobby and bar, a streetside terrace, and The Apartment – our unique meetings and events concept
• The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.