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About the Role

The Associate Director, Account Management is responsible for managing the planning, execution, issue resolution, and day-to-day account management functions for an assigned client portfolio and team to ensure ongoing client satisfaction in the Pharmacy Benefit Management (PBM) market segment. This role also leads and collaborates with internal teams on developing standard operating procedures and best practices for efficient and scalable operations.

Responsibilities

Supervise and support a team of account managers and/or account coordinators to ensure client satisfaction, retention, and performance.
Support clients in a leadership capacity, focusing on escalation management and relationship development.
Manage high profile but limited client book.
Conduct regular team meetings to align goals, share updates, and address challenges.
Mentor and develop team members to enhance their skills and knowledge in PBM services.
Handle escalations and provide strategic guidance to resolve client issues efficiently.
Serve as the point of contact for key clients, fostering strong, long-term relationships.
Lead team in the form of account managers and/or account coordinators to ensure proactive and effective communication with clients.
Support implementation teams with client onboarding, ensuring a smooth transition and clear understanding of PBM services.
Proactively address client concerns, ensuring quick and effective resolution of issues.
Act as a liaison between clients and internal teams to manage escalations and resolve conflicts.
Stay updated on industry trends and regulations, sharing knowledge with the team.
Implement process enhancements to optimize service delivery and efficiency.
Help build and develop job aids, policies and procedures, and standard operating procedures for the client account management team.
Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.

Requirements

Undergraduate bachelor’s degree, with record of strong academic performance.
5+ years of proven experience in PBM / health plan, benefits consulting, healthcare industry.
Track record of building trusting internal and external relationships.
Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables.
Experience working with structured and unstructured data.
Proficient in Microsoft Office, particularly Excel.
Ability to balance multiple complex projects simultaneously.
Exceptional written and verbal communication skills.
Extremely flexible, highly organized, and able to shift priorities easily.
Attention to detail & commitment to delivering high quality work product.
Ability to travel, not to exceed 25%.

Skills

SQL a bonus

Location

New York, NY
Denver, CO
Charlotte, NC

Work Type

Full-time

Experience Level

Associate Director
3+ years of people management experience (preferred)

Education Level

Bachelor's degree

Salary/Compensations

$163,600—$204,500 USD (New York, NY)
$150,000—$187,500 USD (Denver, CO)
$136,400—$170,500 USD (Charlotte, NC)

About the Company

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including Judi Rx (PBM solutions), Judi Health™ (health benefit management solutions), and Judi® (Enterprise Health Platform). Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.

Equal Opportunity

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.