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About the Role

United Ag & Turf NE is seeking a Service Manager to oversee the Service Department operations, ensuring exceptional customer satisfaction and efficient branch management. This role involves close collaboration with other leaders and employees to maintain a safe, secure, and well-kept facility.

Responsibilities

• Manage service repairs and assign jobs to Service Department employees based on their skills.
• Ensure timely completion and invoicing of service repair orders to maximize profits and customer satisfaction.
• Resolve escalated customer issues with a high level of service, escalating further if necessary.
• Participate in team meetings with department managers to foster inter-departmental teamwork.
• Assist in developing and executing effective Service Department policies and processes.
• Create annual Service Department forecasts and goals aligned with financial and operational objectives.
• Execute Service Department strategic and marketing plans, reviewing progress regularly.
• Communicate effectively with the Corporate Service Manager, branch Parts Manager, and branch personnel.
• Oversee hiring, training, and development of service personnel.
• Conduct performance reviews for service personnel, implementing corrective actions as needed.
• Ensure all department tools, equipment, and vehicles are in good working order.
• Identify and develop new customer and business opportunities to drive department growth.
• Maintain a professional appearance of the facility, assets, personnel, and property to enhance community reputation.
• Identify facility improvement opportunities and submit requests to leadership.

Requirements

• Excellent customer service skills and follow-through ability.
• Familiarity with the equipment industry, John Deere, and competitive products is preferred.
• General understanding of mechanical/technical terms and repair methods for customer and dealer-owned equipment.
• Ability to manage personnel and adhere to company policies.
• Proficiency in standard desktop applications, email, internet functions, and Service Advisor software.
• Willingness to work varying shifts, weekends, holidays, and be on-call as needed.
• Effective written and verbal communication skills for individuals and groups.
• High attention to detail and accuracy.
• Solid understanding of financial principles related to Service Department operations and business systems.
• Ability to create, analyze, and interpret internal reports and provide feedback.
• Skills to effectively manage a fast-paced environment.
• Strong desire for personal development.
• Ability to work within and promote a strong team environment across all departments.
• Willingness to accept additional assignments.
• Must achieve and maintain forklift certification.
• Ability to travel for customer service and training.
• Clean driving record and valid driver's license.
• 2 years of equipment industry or service experience is preferred.
• Ability to maneuver on/under heavy equipment and around construction/agricultural sites.
• Ability to operate a motor vehicle day and night.
• Ability to stand, sit, talk, hear, and use hands/fingers for computer and phone operation.
• Specific vision abilities including close vision.
• Hearing ability sufficient for communication.
• Ability to perform light to moderate lifting (up to 50 pounds).
• Ability to reach, stoop, kneel, and bend as needed.

Skills

• Customer Service
• Personnel Management
• Teamwork
• Communication
• Financial Analysis
• Report Analysis
• Problem Solving
• Mechanical Aptitude
• Technical Knowledge

Location

• Northeast

Work Type

• Full-time
• Monday – Friday 1st shift – Saturdays as needed

Experience Level

• 2 years of equipment industry or service experience preferred

Education Level

• High school diploma, or GED

Benefits

• Bonus Program
• Training through John Deere University
• Medical
• Dental
• Vision
• 401K Match
• Referral Bonus
• Earned PTO
• Employee Assistance Program
• Paid Company holidays
• Company Paid Life Insurance

About the Company

• United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast, serving commercial, construction, agricultural, and consumer customers.
• The company strives for exceptional customer service across all locations and departments.
• United Ag & Turf sees significant opportunity in the Northeast to expand the John Deere brand through investment in facilities, operations, and talent.
• As a sister company to United Construction & Forestry, there are endless opportunities for career growth and advancement.
• This is an exciting time to join as the company is in its early stages of expansion.