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About the Role
United Ag & Turf NE is seeking a Service Manager to oversee the Service Department operations, ensuring exceptional customer satisfaction and efficient branch management. This role involves close collaboration with other leaders and employees to maintain a safe, secure, and well-kept facility.
Responsibilities
- Manage service repairs and assign jobs to Service Department employees based on their skills.
- Ensure timely completion and invoicing of service repair orders to maximize profits and customer satisfaction.
- Resolve escalated customer issues with a high level of service, escalating further if necessary.
- Participate in team meetings with department managers to foster inter-departmental teamwork.
- Assist in developing and executing effective Service Department policies and processes.
- Create annual Service Department forecasts and goals aligned with financial and operational objectives.
- Execute Service Department strategic and marketing plans, reviewing progress regularly.
- Communicate effectively with the Corporate Service Manager, branch Parts Manager, and branch personnel.
- Oversee hiring, training, and development of service personnel.
- Conduct performance reviews for service personnel, implementing corrective actions as needed.
- Ensure all department tools, equipment, and vehicles are in good working order.
- Identify and develop new customer and business opportunities to drive department growth.
- Maintain a professional appearance of the facility, assets, personnel, and property to enhance community reputation.
- Identify facility improvement opportunities and submit requests to leadership.
Requirements
- Excellent customer service skills and follow-through ability.
- Familiarity with the equipment industry, John Deere, and competitive products is preferred.
- General understanding of mechanical/technical terms and repair methods for customer and dealer-owned equipment.
- Ability to manage personnel and adhere to company policies.
- Proficiency in standard desktop applications, email, internet functions, and Service Advisor software.
- Willingness to work varying shifts, weekends, holidays, and be on-call as needed.
- Effective written and verbal communication skills for individuals and groups.
- High attention to detail and accuracy.
- Solid understanding of financial principles related to Service Department operations and business systems.
- Ability to create, analyze, and interpret internal reports and provide feedback.
- Skills to effectively manage a fast-paced environment.
- Strong desire for personal development.
- Ability to work within and promote a strong team environment across all departments.
- Willingness to accept additional assignments.
- Must achieve and maintain forklift certification.
- Ability to travel for customer service and training.
- Clean driving record and valid driver's license.
- 2 years of equipment industry or service experience is preferred.
- Ability to maneuver on/under heavy equipment and around construction/agricultural sites.
- Ability to operate a motor vehicle day and night.
- Ability to stand, sit, talk, hear, and use hands/fingers for computer and phone operation.
- Specific vision abilities including close vision.
- Hearing ability sufficient for communication.
- Ability to perform light to moderate lifting (up to 50 pounds).
- Ability to reach, stoop, kneel, and bend as needed.
Skills
- Customer Service
- Personnel Management
- Teamwork
- Communication
- Financial Analysis
- Report Analysis
- Problem Solving
- Mechanical Aptitude
- Technical Knowledge
Location
- Northeast
Work Type
- Full-time
- Monday – Friday 1st shift – Saturdays as needed
Experience Level
- 2 years of equipment industry or service experience preferred
Education Level
- High school diploma, or GED
Benefits
- Bonus Program
- Training through John Deere University
- Medical
- Dental
- Vision
- 401K Match
- Referral Bonus
- Earned PTO
- Employee Assistance Program
- Paid Company holidays
- Company Paid Life Insurance
About the Company
- United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast, serving commercial, construction, agricultural, and consumer customers.
- The company strives for exceptional customer service across all locations and departments.
- United Ag & Turf sees significant opportunity in the Northeast to expand the John Deere brand through investment in facilities, operations, and talent.
- As a sister company to United Construction & Forestry, there are endless opportunities for career growth and advancement.
- This is an exciting time to join as the company is in its early stages of expansion.