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About the Role
United Construction & Forestry is seeking a Service Manager to oversee shop operations, manage personnel, and ensure exceptional customer service in the repair and maintenance of equipment.
Responsibilities
- Supervise all Service Department personnel
- Supervise the opening and closing of work orders for control of each shop job
- Maintain and monitor detailed records of time and performance of Service employees
- Monitor and schedules pick-up and delivery of equipment
- Frequently interact with the customer to explain quotes and any changes prior to services
- Up-sell necessary services to maintain equipment efficiency and safety
- Stay current on product improvement programs from Deere
- Order and maintain needed shop supplies
- Monitor customer satisfaction through phone calls and on-site visits
- Coordinate with Deere on programs, warranties, and technical machine problems
- Interview and select qualified personnel
- Report on the status of shop goals and objective achievement
- Assist in planning and developing service marketing programs
- Act as site safety coordinator
- Monitor training needs and provide required training
Requirements
- Excellent customer service skills and follow-through ability
- Familiarity with the equipment industry, John Deere, and competitive products preferred
- General understanding of mechanical/technical terms, and knowledge of methods, materials, tools, and techniques used in equipment repair
- Ability to use standard desktop applications, email, internet functions, and Service Advisor
- Ability to work varying shifts, weekends, and holidays or as needed on an on-call rotating basis
- Solid understanding of financial principles relative to Service Department operations
- Ability to create, analyze, and interpret internal reports and provide feedback
- Ability to effectively manage a fast-paced environment
- Achieve and maintain forklift certification
- Ability to travel for customer service and training as needed
- Clean driver’s record and valid driver’s license
- Maneuver on/under heavy equipment and around construction/agricultural sites
- Operate a motor vehicle both day and night
- Stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone
- Specific vision abilities required include close vision
- Hearing ability is sufficient to communicate with others
- Light to moderate lifting may be required (up to 50 pounds)
- Ability to reach, stoop, kneel, and bend as needed
Skills
- Customer Service
- Equipment Repair
- Service Advisor Software
- Financial Principles
- Report Analysis
- Team Management
Location
- Northeast
Work Type
- Full-time
- Monday – Friday 1st shift – Saturdays as needed
Experience Level
- Five years of related experience desired
Education Level
- Two-year certificate from college or technical school preferred
- Bachelor’s degree preferred
- Heavy equipment service experience may be substituted or combined with education
Benefits
- Bonus Program
- Training through John Deere University
- Medical, dental, vision, and 401K Match
- Referral Bonus
- Earned PTO
- Employee Assistance Program
- Paid Company holidays
- Company Paid Life Insurance
- Great Work/Life Balance
- Opportunities for advancement
About the Company
- United Construction & Forestry is a John Deere Dealership with multiple locations across the Northeast.
- We service customers in commercial, construction, agricultural, and consumer industries.
- United Ag & Turf strives for exceptional customer service.
- United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand.
- We will continue to invest heavily in the region, building new facilities, updating operations, and empowering the business to grow.
- United Construction & Forestry is a sister company to United Ag & Turf, offering endless career growth and advancement opportunities.