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About the Role

The Day Concierge will focus on delivering exceptional service to residents and guests at Triptych Residential, excelling in concierge services, amenity operations, security, and housekeeping. This role involves directing, coordinating, and planning essential central services, building resident loyalty through proactive communication, and managing expectations.

Responsibilities

• Greet residents and their guests upon arrival.
• Manage all calls and emails to the concierge desk.
• Manage all residential deliveries.
• Assist with ad-hoc resident requests such as transportation, restaurant, and dry-cleaning bookings.
• Refer significant lifestyle requests to the Front of House Manager and Duty Managers.
• Assist the Duty Manager with monitoring the residents’ app and processing queries and amenity bookings.
• Undertake regular patrols to promote Health & Safety compliance, cleanliness, and scheme presentation.
• Motivate colleagues to achieve success.
• Take personal responsibility for understanding and applying Health and Safety policies.
• Proactively identify risks and hazards and continuously improve safety performance.
• Provide resilience and cover for the Duty Manager.
• Develop strong relationships with Residents and Visitors.
• Multi-task without loss in efficiency or composure.
• Assist with the implementation of SOP manuals, policies, and procedures.
• Maintain building security by being alert to suspicious activity.
• Communicate efficiently and accurately with colleagues and residents.
• Carry out regular building patrols and report issues.
• Efficiently book amenities as requests are received.
• Meet and greet all visitors and residents.
• Maintain the secure keeping of resident and estate keys.
• Monitor CCTV and access control.
• Act as an ambassador for the development.

Requirements

• Previous hospitality experience as a Concierge within London super-prime, residential schemes or 4/5-star hotels.
• Well presented.
• Excellent communication and customer service skills.
• High standard of written and spoken English.
• Ability to work independently and as part of a team.
• Service driven with a can-do attitude.
• Good knowledge of Central London and surrounding local area.
• Assertive with a good level of attention to detail.
• Basic knowledge of Health and safety.
• Good level of IT skills, including Microsoft Office, Access control, Residents APP, and CCTV.

Skills

• Concierge services
• Amenity operations
• Security
• Housekeeping
• Customer service
• Communication
• Health & Safety compliance
• IT skills
• Microsoft Office
• Access control systems
• CCTV monitoring
• Residents APP management
• Written English
• Spoken English

Location

• London

Work Type

• 4 days on 4 days off
• Full-time

Experience Level

• Previous hospitality experience

About the Company

• Rhodium focuses on the new build super prime residential market in London.
• Rhodium provides a unique business model focused on continuity and attention for each managed scheme.
• Part owned by the Monaco Royal Family, Rhodium has a unique understanding of Ultra High Net Worth Individuals.
• Rhodium manages a contracted portfolio of £12bn across forty schemes.
• Rhodium is involved with prestigious London developments and clients.
• Each managed scheme is selected to preserve the Rhodium brand and ensure the highest calibre developments.
• Discretion, integrity, and transparency are core values at Rhodium.