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About the Role

We are seeking a driven and collaborative SR, Strategic Relationship Manager to join our international Account Management team and accelerate growth across APAC for our global strategic digital distribution partners. This key role combines strategic partnership management, commercial ownership, and cross-regional collaboration, focusing on high-impact digital accounts, sales growth plans, partner onboarding, regional expansion, contract renewals, and cross-selling initiatives. The ideal candidate thrives in a fast-moving digital environment, thinks strategically, executes reliably, and inspires trust.

Responsibilities

Proactively manage premier customer relationships throughout the customer lifecycle, advocating internally and communicating customer needs to cross-functional departments.
Develop strategic customer success plans quarterly for each customer to ensure full product and service adoption, evaluating plan performance during semi-annual business reviews.
Lead the customer renewal process, provide renewal quoting, and achieve revenue retention for assigned accounts.
Drive revenue growth, profitability goals, and performance targets for clients by providing thought leadership and program direction.
Take full ownership of partner onboarding in collaboration with product, legal, operations, and global teams, ensuring smooth and timely launches.
Lead a marketing strategy that drives sales growth, partner value, and optimized post-campaign reporting to drive incremental investment from brands.

Requirements

Several years of experience in account management or strategic partnerships.
Experience in gift card, fintech, digital platforms, or e-commerce preferred.
Proven success in managing multi-country accounts and cross-functional teams.
Strategic thinker with a hands-on mentality.
Strong communicator across all levels and geographies.
Demonstrate curiosity and adaptability in emerging technologies.
Successfully implemented and utilized AI tools to enhance work, improve processes, or deliver measurable results.

Skills

AI tools
Account Management
Strategic Partnerships
Gift Card
Fintech
Digital Platforms
E-commerce
Multi-country Account Management
Cross-functional Team Management
Strategic Thinking
Communication

Location

Melbourne
Sydney

Work Type

Full-time

Experience Level

Senior

About the Company

Blackhawk Network (BHN) operates a single global platform enabling businesses to access the world's largest network of branded payment solutions.
BHN helps businesses grow revenue, increase loyalty, motivate and reward teams, disburse funds, and engage consumers.
Branded payment solutions include gift cards, egifts, corporate payouts, and rewards, delivered through integrated technology.
BHN's network spans the globe with over 400,000 consumer touchpoints.