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About the Role
Deliver an exceptional and efficient customer experience by understanding customer needs, providing tailored product solutions, and directing customers to suitable service channels. Ensure all interactions align with established policies, processes, and service standards.
Responsibilities
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Effectively communicate with clients and explain processes and requirements in a simple manner.
- Ensure compliance with rules and processes and has attention to detail.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with customers by living up to the brand promise of “how can we help you?” at all times.
- Analyse customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
- Willing to work on a shift structure.
Requirements
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
- Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
- Confidence in guiding customers toward digital and Self‑Service solutions
- Ability to identify sales opportunities and support portfolio growth
- High levels of accuracy, discipline, and adherence to process
- Strong organising, planning, and time‑management capability
- Commitment to delivering consistent, exceptional service
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
Skills
- Communication
- Relationship-building
- Customer service
- Problem-solving
- Sales
- Digital and Self-Service solutions guidance
- Accuracy
- Discipline
- Process adherence
- Organising
- Planning
- Time-management
- Ethical conduct
- Empathy
- Product knowledge
- Interpersonal skills
- Results-driven attitude
- Attention to detail
Location
- FNB Alternative Channel (Pick A Pay Initiative)
- Talent pool for the geographical area between East London upto Matatiele including Aliwal North/Sterkspruit
Work Type
- 12 Month Fixed Term Contract
- Part-Time
Experience Level
- 1-3 years of experience
Education Level
- Grade 12/ NQF Level 4
- NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
Benefits
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
About the Company
- FNB, the home of the #changeables.
- We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
- Part of the FNB Points of Presence (POP) team.
- Inclusive environment which value our differences and that lives up to the promise of being deeply invested.
Equal Opportunity
- All appointments will be made in line with FirstRand Group’s Employment Equity plan.
- The bank supports the recruitment and advancement of individuals with disabilities.
- Candidates can disclose their disability information on a voluntary basis.
- The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.