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About the Role
The Sales and Service Administrator is a key client contact responsible for ensuring compliance with processes such as anti-money laundering, identification, and quota checks. This role builds client relationships and brand loyalty through exceptional care, product knowledge, and teamwork, supporting a seamless client experience.
Responsibilities
- Ensure all Point of Sales are open and closed, and check that the float is ready.
- Engage with clients, handling transactional aspects of sales as the final point of contact.
- Ensure compliance with POS Compliance Manual requirements, company policies, standards, and regulations.
- Establish and cultivate strong customer relationships by responding promptly to queries and keeping parties informed.
- Manage Front of House housekeeping, including replenishing and ordering stationery.
- Process sales to ensure accurate stock levels via RFID.
- Maintain accurate quota records on the boutique tracker document.
- Maintain client data accuracy and GDPR compliance by updating client details and managing CRM opt-ins.
- Manage Remote Sales (PBL) by processing Pay by Link transactions and administering payments via the Adyen portal.
- Maintain a helpful, courteous, reliable, positive, supportive, and flexible manner towards colleagues.
- Work effectively within the team, sharing ideas, contributing to positive morale, and ensuring good time management and boutique cover.
- Ensure absolute confidentiality of the Company’s commercial activities and internal affairs.
- Participate in and complete training to acquire and apply high standards of selling skills and knowledge.
- Actively and positively participate in meetings.
Requirements
- Excellent customer service skills and a passion for problem solving.
- Collaborative mindset, patience, and ability to remain calm in stressful situations.
- Strong administrative skills and excellent verbal and communication skills.
- Meticulous mindset, thoroughness, and strong attention to detail.
- Experience of managing workflow and meeting deadlines.
- Excellent attention to detail and ability to spot unusual activity.
- Rigorous, reliable, communicative, and a keen eye for detail.
- Comfortable engaging with a range of clients in a positive and confident manner.
- Good understanding of processes and systems (Y2, RFID, etc.).
- Ability to deal with complex transactional problems.
- Ability to participate in positive feedback sessions to ensure understanding and collaboration.
- Ability to put yourself in other people’s shoes and listen to understand their needs.
- Ability to draw common threads from a diversity of topics.
Skills
- Customer service
- Problem solving
- Collaboration
- Communication
- Attention to detail
- Administrative skills
- Workflow management
- Time management
- Interpersonal skills
- Sales skills
- Product knowledge
- Compliance management
- CRM management
- RFID systems
- Y2 systems
Location
- Harrods
Work Type
- Permanent
- Full Time
Benefits
- Private Medical Insurance covering pre-existing medical conditions and ability to add family members
- Online GP App with 24/7 appointments available within 24 hours
- Cycle Scheme participation
- Pension
- Life Assurance
- Retail Discounts across multiple retailers
- Employee Assistance Programmes
- Other Support Lines
- Multiple Platforms to support across Wellbeing
- Arts & Culture Ticket Discounts
- CHANEL Product Discounts
- Employee Only Sales
- Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
About the Company
- CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints.
- From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.
- The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions.
- Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House.
- As an employee of CHANEL, you will be an important part of this journey.