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About the Role

The Sales and Service Administrator is a key client contact responsible for ensuring compliance with processes such as anti-money laundering, identification, and quota checks. This role builds client relationships and brand loyalty through exceptional care, product knowledge, and teamwork, supporting a seamless client experience.

Responsibilities

• Ensure all Point of Sales are open and closed, and check that the float is ready.
• Engage with clients, handling transactional aspects of sales as the final point of contact.
• Ensure compliance with POS Compliance Manual requirements, company policies, standards, and regulations.
• Establish and cultivate strong customer relationships by responding promptly to queries and keeping parties informed.
• Manage Front of House housekeeping, including replenishing and ordering stationery.
• Process sales to ensure accurate stock levels via RFID.
• Maintain accurate quota records on the boutique tracker document.
• Maintain client data accuracy and GDPR compliance by updating client details and managing CRM opt-ins.
• Manage Remote Sales (PBL) by processing Pay by Link transactions and administering payments via the Adyen portal.
• Maintain a helpful, courteous, reliable, positive, supportive, and flexible manner towards colleagues.
• Work effectively within the team, sharing ideas, contributing to positive morale, and ensuring good time management and boutique cover.
• Ensure absolute confidentiality of the Company’s commercial activities and internal affairs.
• Participate in and complete training to acquire and apply high standards of selling skills and knowledge.
• Actively and positively participate in meetings.

Requirements

• Excellent customer service skills and a passion for problem solving.
• Collaborative mindset, patience, and ability to remain calm in stressful situations.
• Strong administrative skills and excellent verbal and communication skills.
• Meticulous mindset, thoroughness, and strong attention to detail.
• Experience of managing workflow and meeting deadlines.
• Excellent attention to detail and ability to spot unusual activity.
• Rigorous, reliable, communicative, and a keen eye for detail.
• Comfortable engaging with a range of clients in a positive and confident manner.
• Good understanding of processes and systems (Y2, RFID, etc.).
• Ability to deal with complex transactional problems.
• Ability to participate in positive feedback sessions to ensure understanding and collaboration.
• Ability to put yourself in other people’s shoes and listen to understand their needs.
• Ability to draw common threads from a diversity of topics.

Skills

• Customer service
• Problem solving
• Collaboration
• Communication
• Attention to detail
• Administrative skills
• Workflow management
• Time management
• Interpersonal skills
• Sales skills
• Product knowledge
• Compliance management
• CRM management
• RFID systems
• Y2 systems

Location

• Harrods

Work Type

• Permanent
• Full Time

Benefits

• Private Medical Insurance covering pre-existing medical conditions and ability to add family members
• Online GP App with 24/7 appointments available within 24 hours
• Cycle Scheme participation
• Pension
• Life Assurance
• Retail Discounts across multiple retailers
• Employee Assistance Programmes
• Other Support Lines
• Multiple Platforms to support across Wellbeing
• Arts & Culture Ticket Discounts
• CHANEL Product Discounts
• Employee Only Sales
• Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

About the Company

• CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints.
• From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.
• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions.
• Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House.
• As an employee of CHANEL, you will be an important part of this journey.