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About the Role

This role is responsible for delivering a highly satisfied customer experience by engaging with customers, embodying customer experience principles, and maintaining a clean and organized store environment. The position adheres to operational, merchandise, and loss prevention standards, with the potential for cross-training in multiple store areas to support business needs.

Responsibilities

• Delivers a highly satisfied customer experience.
• Engages and interacts with all customers.
• Embodies customer experience principles and philosophy.
• Maintains a clean and organized store environment.
• Adheres to all operational, merchandise, and loss prevention standards.
• May be cross-trained to work in multiple areas of the store.
• Role models established customer experience practices.
• Supports and embodies a positive store culture.
• Accurately rings customer purchases/returns and counts change.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and procedures.
• Accurately processes and prepares merchandise for the sales floor.
• Initiates and participates in store recovery.
• Maintains organizational, cleanliness, and recovery standards.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Performs other duties as assigned.

Requirements

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Applicants with arrest or conviction records will be considered for employment.

Skills

• Customer service
• Communication
• Organization
• Attention to detail
• Multi-tasking
• Adaptability
• Teamwork

Location

• 63 Consumer Square, Plattsburgh NY

Work Type

• Full-time
• Part-time

Experience Level

• Retail customer experience preferred

Salary/Compensations

• $16.00 to $16.50 per hour

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match (for those meeting service or hours requirements)
• Medical/dental/vision (for those meeting service or hours requirements)
• HSA (for those meeting service or hours requirements)
• Health care FSA (for those meeting service or hours requirements)
• Life insurance (for those meeting service or hours requirements)
• Short/long term disability (for those meeting service or hours requirements)
• Paid parental leave (for those meeting service or hours requirements)
• Paid holidays/vacation/sick (for those meeting service or hours requirements)
• Auto insurance discounts
• Home insurance discounts
• Scholarship program
• Adoption assistance

About the Company

• TJX Companies is a Fortune 100 company and the world's leading off-price retailer.
• Operates TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx.
• Offers opportunities for growth, exploration, and achievement.
• Fosters diversity, collaboration, and employee development.
• Provides a competitive salary and benefits package.
• Maintains an open door policy and supportive work environment.

Equal Opportunity

• Considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law.
• Provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.