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About the Role

Safeguard a prominent facility in London, WC2H 9LA by providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security.

Responsibilities

• Act as a point of contact and information centre to staff and visitors.
• Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
• Report any issues to the supervisor or duty manager.
• Always conduct yourself in a professional manner.
• Respond to emergencies.
• Deal with conflict in an appropriate manner if required.
• Write up incidents to the standard expected by Management.
• Carry out ID checks.
• Be vigilant to the Health and Safety risks.
• Work on own initiative.
• Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.
• Carry out ID checks.
• Respond to emergencies.
• Provide information to all staff and visitors as and when necessary.

Requirements

• Valid SIA licence.
• Good customer service and communication skills.
• Proven work experience as a Security Officer (min 1year).
• Excellent customer service and communication skills.
• Professional attitude and appearance.
• Have an ability to deliver succinct and clear verbal and written reports where necessary.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Experience within a Corporate Security (min 1year).
• Surveillance skills and detail orientation.
• 5-year checkable work history.
• IT literate- Ability to operate detecting systems and emergency equipment.
• Previous security experience.
• Excellent communication skills.
• Provide exceptional customer service.
• Maintain a professional demeanour.
• Maintain a positive mindset with any challenge that comes your way.
• Robust background in the security sector.
• Proficiency in IT systems.
• Excel in multitasking.
• Maintain a professional and polished demeanour.
• Excellent personal presentation.

Skills

• Communication skills
• Customer service
• IT systems proficiency
• Multitasking
• Surveillance skills
• Detail orientation
• Organizational skills
• Report writing

Location

• London WC2H 9LA

Work Type

• Full-time

Experience Level

• Minimum 1 year experience as a Security Officer
• Minimum 1 year experience in Corporate Security

Salary/Compensations

• £15.03 per hour

Benefits

• Uniform
• SIA Licensing savings scheme
• Cycle to Work Salary Sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities
• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

About the Company

• Ward Security provides security services solutions to a range of UK businesses.
• Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more.
• With over 1500+ of our amazing people operating nationally.
• We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.
• We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
• To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards.
• We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder.
• We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

Equal Opportunity

• At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued.
• We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
• As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration.
• We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities.
• We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.