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About the Role

The Trainee Field Engineer will support the Field Team in the installation and maintenance of new and existing projects. This role involves working on customer highways sites, requiring UK-wide travel and potential unsociable hours. Successful candidates will receive training with the long-term goal of becoming fully fledged Field Engineers.

Responsibilities

• Support Engineers in maintaining Jenoptik technologies under the guidance of the Field Operations Manager.
• Assist Engineers with site surveys for new ANPR installations.
• Undertake field service tasks and maintenance activities, including calibrations, annual maintenance routines, and servicing faulty equipment.
• Assist in the production of calibration certificates and site-specific data files.
• Record time and manage work orders within the service management tool.
• Understand documentation of site surveys.
• Produce weekly timesheets.
• Assist in resolving faults within the agreed Service Level Agreement (SLA) and update customers on progress.
• Ensure assets are registered on the system and their status is correctly reported.
• Ensure faults are correctly recorded against assets.
• Ensure work orders are completed within the agreed target SLA and Field Service Reports (FSR’s) are completed.
• Comply with company policies, procedures, and the Quality Management System (QEMS).
• Return faulty equipment for service.
• Action work tasks via the service management tool.
• Maintain a positive and professional image of Jenoptik when dealing with customers and third parties.

Requirements

• A clean UK driving licence is mandatory.
• Must successfully obtain security clearance.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Ability to plan, organise, and prioritise tasks effectively.
• IT literate with an interest in developing further skills.
• Needs to demonstrate patience and understanding.
• Show an aptitude for training / transferring technical knowledge.
• Demonstrate an aptitude for negotiating and the management of third parties as required.
• Sound understanding of TCP/IP networking technologies including 3G/4G, routing, and fibre optics.
• IT literate with knowledge of PC configuration and communications.
• Experience of a range of Windows OS and Linux.
• Good understanding of Construction Design and Management (CDM).
• A good working knowledge within the Highways environment.

Skills

• Communication skills
• Teamwork
• Time management
• IT literacy
• Problem-solving
• Customer service
• Technical documentation
• TCP/IP networking
• PC configuration
• Windows OS
• Linux
• CDM
• Highways environment knowledge

Location

• Home / Field based: 30 mile radius Warwickshire
• UK wide travel

Work Type

• Full-time
• Field based
• Requires occasional stay away
• May require unsociable hours

Experience Level

• Trainee
• Entry-level

About the Company

• Jenoptik is a technology group.