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About the Role

We are looking for an experienced and proactive Client Advisor to join our boutique on Old Bond Street, London. As a Client Advisor, you will serve as the Brand ambassador, ensuring excellent service for every customer.

Responsibilities

Tailor the client experience to elevate the brand's impression.
Support sales staff performance through mentoring and ensuring smooth shop floor operations.
Promote and sell products by identifying international customers' needs.
Deliver outstanding customer service and build long-term customer relationships.
Maintain store standards according to guidelines.
Embody and transmit company projects with passion through effective product knowledge.
Build lasting client relationships using clienteling tools and systems.
Monitor stock levels and support sales staff activities.
Support basic cash operations when necessary.

Requirements

Minimum 3 years of relevant experience in luxury retail.
Client Ceremony knowledge.
Effective sales techniques.
Understanding of Store's KPIs.
Self-motivation with a positive attitude and professional selling techniques.
Good customer focus with strong presentation, interpersonal, and communication skills.
Strong team player.

Skills

English fluency
Clienteling tools
CRM systems

Location

London

Work Type

Full-time

Experience Level

Minimum 3 years of relevant experience