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About the Role

Supports the Community Manager to achieve operations and financial goals by overseeing teams and performing technical services and property maintenance for buildings, grounds, amenities, and common areas. Ensures compliance with company standards for building, health, safety, and functionality.

Responsibilities

• Acts as a role model by demonstrating core values.
• Seeks resident interaction to improve service delivery and resolve issues.
• Assigns and ensures completion of work orders within appropriate timeframes and to required standards.
• Diagnoses and repairs defects in accordance with policies, procedures, and safety standards.
• Monitors building services maintenance to ensure optimal equipment lifespan.
• Notifies Community Manager and Estates Manager of major defects or failure trends with recommended actions.
• Collaborates with external stakeholders (local council, project managers, fire services) to ensure property compliance.
• Works with the Estates Management team to ensure correct specification of Fabric, Electrical, and Mechanical works.
• Provides monthly reporting on PPM, potential life cycle replacement, and contractor performance.
• Inspects work performed by other maintenance team members to assess workmanship and effectiveness.
• Hires, onboards, and develops team members to meet performance goals and succession requirements.
• Contributes to the development of annual property budgets and is accountable for budget attainment.
• Originates, approves, and submits purchase orders and processes invoices.
• Maintains adequate inventory of spare parts and maintenance materials.
• Develops and actions planned preventative maintenance (PPM) schedules with approved contractors.
• Monitors reactive, statutory, and PPM works, ensuring service level agreements are met.
• Coordinates and monitors minor works contractors and suppliers.
• Reviews and actions site risk assessments and method statements.
• Ensures contractors have necessary RAMS, PPE, induction, and permits to work.
• Carries out requirements of HASWA and CDM.
• Responds on-call out of hours to emergency situations.
• Ensures property appearance and physical aspects meet established standards through inspections.
• Works with Community Managers to develop a positive culture aligned with brand pillars.
• Strives for continuous improvement through feedback.

Requirements

• Good general education to ‘A’/HND Level or equivalent with demonstrable written and numerical skills.
• Proficient in Microsoft Office packages (Word, Excel, Outlook).
• Understanding of UK Health & Safety laws and statutory regulations for buildings management.
• Qualification in electrical/mechanical engineering or plumbing (NVQ, City Guilds, or similar), or equivalent apprentice program/trade school.
• Knowledge in all building repair trades, purchasing procedures, and practices.
• General knowledge of Health and Safety risks including manual handling, worksite safety, chemicals, and trip/fall hazards.
• Continually strives to improve knowledge, skills, and abilities.

Skills

• Building maintenance experience in a Corporate residential environment or related building trades field.
• Supervising contractors/suppliers.
• Working with teams repairing and maintaining premium residential buildings.
• Developing and maintaining risk assessments.
• Managing preventative maintenance systems.
• Exceptional communication skills.
• Ability to work with impact and influence.
• Comfort with and awareness of customer-facing roles.
• Strong work ethic.
• Ability to work independently and take ownership.
• Positive team player.
• Flexible and adaptable approach to work.
• Willingness to work on-call or overtime.
• Strong commercial awareness.
• Aptitude to determine innovative and cost-effective solutions.
• Degree or equivalent qualification in a related discipline (desirable).
• Knowledge and understanding of change management (desirable).
• IOSH qualified (desirable).
• Understanding of HVCA SFG20 maintenance job plans (desirable).

Location

• Globally

Work Type

• Full-time

Experience Level

• Minimum of 'A'/HND Level education
• Building maintenance experience in a Corporate residential environment or related building trades field
• Previous experience of supervising contractors/suppliers
• Experience of working with teams repairing and maintaining premium residential buildings
• Experience of developing and maintaining risk assessments
• Experience managing preventative maintenance systems
• Experience supporting Community Manager obligations for a safe building

Education Level

• ‘A’/HND Level or equivalent
• Qualification in electrical/mechanical engineering or plumbing (NVQ, City Guilds or similar) or equivalent apprentice program/trade school
• Degree or equivalent qualification in a related discipline (desirable)

About the Company

• Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.
• Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.
• Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.
• Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management.
• Founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

Equal Opportunity

• Greystar will never request your banking details or other sensitive personal information during the interview process.
• Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com).
• If you receive suspicious requests, please report them immediately to AskHR@greystar.com.