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About the Role

Latimer Homes is seeking a dedicated and customer-focused Customer Care & Quality Executive to join our Customer Experience team. This role ensures every customer has an exceptional experience after moving into their new home, providing outstanding service and support during the Defect Liability Period. The position involves managing and resolving customer defects within agreed timelines while upholding the highest standards of service.

Responsibilities

Manage and resolve customer defects within agreed timelines.
Uphold the highest standards of service.
Keep customers informed and reassured throughout the process.
Identify trends in customer issues and propose preventative measures.
Travel across the region as required.

Requirements

Must be eligible to work in the UK.
Must reside in England or Wales for the duration of employment.
Must be able to travel across the region as required.

Skills

Excellent customer service skills.
Excellent written and verbal communication skills.
Strong computer literacy, particularly with CRM systems and Microsoft Office applications (Word, Excel, Outlook).
Attention to detail.

Location

Hybrid/Corsica Street, Islington
Islington

Work Type

Hybrid
Permanent
36 hours per week

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

£30,264 - £37,830 per annum

Benefits

Benefits that support you and your lifestyle

About the Company

Latimer Homes is part of Clarion Housing Group.
Clarion Housing Group supports the responsible use of AI.

Equal Opportunity

Not specified