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About the Role

As a member of the customer service center team in the elevator industry, you will be the first point of contact for emergency calls from elevator passengers. You will provide support to trapped individuals via our remote monitoring system and ensure prompt assistance. This role is crucial for maintaining customer trust and ensuring safety.

Responsibilities

• Receive emergency calls from elevator systems and provide support to trapped individuals.
• Receive malfunction reports and efficiently forward them to service technicians.
• Maintain active telephone contact with customers and handle inquiries via chat or email.
• Record customer information and forward it to the responsible branch offices.

Requirements

• Demonstrated customer orientation with a passion for helping people.
• Flexibility to work in a 3-shift system.
• Previous experience in a customer service center or dispatch role is ideal.
• Proficiency in MS Office.
• Very good German language skills.
• Basic English knowledge is advantageous.

Skills

• Customer orientation
• Flexibility
• Communication skills
• Conflict resolution skills
• Empathy
• MS Office proficiency

Location

• Berlin, Germany

Work Type

• Full-time
• Shift work
• Hybrid (occasional mobile work)

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• Tariff payment according to collective agreement for the metal industry
• Vacation and Christmas bonus
• Shift allowances

Benefits

• Work for the world market leader in elevators and escalators.
• Family atmosphere with strong team cohesion.
• Opportunities for career advancement through targeted training and further education.
• 35-hour work week.
• Ergonomic, height-adjustable desks.
• Jobrad (company bicycle) option.
• Good public transport connections.
• Employee parking.

About the Company

• The world's largest manufacturer of elevators and escalators, known for a high degree of safety and customer trust through high-quality standards.
• A company where respect, equality, and appreciation are lived values.
• Otis is the world's leading elevator and escalator manufacturing, installation, and service company.
• We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide.
• We are a diverse, global team with a proven legacy of innovation.
• Otis is an innovative global industry leader with a resilient business model.
• We are a diverse, trusted, and caring community.
• We provide opportunities, training, and resources that build leadership and capabilities.
• Our Employee Scholar Program sponsors colleagues to pursue degrees or certification programs.
• We are guided by our values: Safety, Ethics, Quality.

Equal Opportunity

• Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
• To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.