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About the Role

This client-facing role is responsible for managing production Charles River IMS systems for multiple clients as part of the Charles River Software as a Service (SaaS) offerings, including application management for hosted and non-hosted clients.

Responsibilities

• Provide expert remote management, administration, and support for client production Charles River IMS solutions.
• Assist clients with optimal system use.
• Manage user administration and privileges.
• Implement parameter configuration changes.
• Ensure system availability.
• Perform application and database performance tuning.
• Monitor and support daily operational processing.
• Apply Charles River IMS and database software patches.
• Execute Charles River IMS version upgrades.
• Provide assistance with problem support and resolution.
• Offer Business Continuity/Disaster Recovery assistance.
• Collaborate with Charles River colleagues to transition new clients to production.
• Partner with vendors to deliver a seamless service to clients.
• Participate in the development, refinement, enhancement, and continuous improvement of services.
• Participate in the investigation, implementation, and operation of third-party tools to enhance service delivery.
• Provide periodic out-of-hours support and/or weekend work.
• Perform occasional travel to customer sites for planning and review meetings.

Requirements

• Experience with MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.
• Excellent customer service skills.
• Excellent technical troubleshooting skills.
• Excellent interpersonal, verbal, and written communication skills.

Skills

• Financial Services Investment Management, Trading or related systems (e.g., Charles River IMS)
• MS SQL Server
• Oracle
• Sybase
• Servers
• Operating systems
• Networks
• Scripting
• XML
• Programming languages
• Job scheduling software
• System monitoring software
• Disaster recovery/business continuity

Work Type

• Hosted
• Non-hosted
• Remote

Experience Level

• Minimum of 3+ years’ relevant industry experience

Education Level

• Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths’ or Statistics preferred.

Benefits

• Competitive and comprehensive benefits packages.
• Generous medical care, insurance, and savings plans.
• Flexible Work Program.
• Development programs and educational support.
• Inclusive development opportunities.
• Flexible work-life support.
• Paid volunteer days.
• Vibrant employee networks.

About the Company

• Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform.
• Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs.
• Charles River serves over 350 investment firms in 40+ countries across institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets.
• Charles River was acquired by State Street in October 2018.
• State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world.
• State Street is making its mark on the financial services industry through technology and product innovation.
• For over two centuries, State Street has helped clients safeguard and steward investments.
• State Street provides investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.
• State Street is committed to fostering an environment where every employee feels valued and empowered to reach their full potential.
• State Street keeps clients at the heart of everything they do.

Equal Opportunity

• State Street is an equal opportunity and affirmative action employer.
• As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.