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About the Role

Live Nation is committed to delivering first-class concert and event experiences. The Director, Client Services & Events will be responsible for the operational planning and delivery of entertainment shows and fan experience activations during major global events. This role involves end-to-end management of new music platforms on a global scale with multiple stakeholders, focusing on operational delivery, execution, and relationship management.

Responsibilities

Manage a portfolio of key clients across multiple categories and events.
Ensure successful and timely operational delivery of all shows and events.
Create and manage processes for accurate and timely financial reporting for events.
Resolve or escalate financial concerns as required.
Continuously strengthen day-to-day client relationships through exceptional client service.
Develop and maintain relationships with key Live Nation teams to ensure desired program delivery.
Provide direction for the team regarding program execution, resource deployment, reporting, and special projects.
Develop a detailed understanding of client businesses and identify opportunities for growth.
Oversee the delivery of contracts.
Foster a team-oriented environment that encourages idea exchange.
Explore new technologies, marketing trends, and data & analytics practices to add client value.
Identify opportunities to engage internal resources.

Requirements

Demonstrable experience managing multiple clients, partners, projects, and key relationships.
Strong project management skills.
Demonstrable experience managing outdoor events or shows and delivering multiple projects simultaneously.
Good expertise in planning, operational production, and technical requirements.
Strong knowledge of industry best practices.
Expertise in managing successful supplier and stakeholder relationships, contract negotiations, agreements, and procurement.
Demonstrable understanding of legal compliance and regulations for event operations.
Demonstrable business and financial acumen with a strong understanding of budgetary planning, forecast, and control.
Highly organized, with strong analytical thinking and ability to evaluate data.
Demonstrable problem-solving, decision-making, and judgment skills for improving processes, increasing efficiency, and profits.
Strong engaging communication skills, both written and verbal, with high attention to detail.
Proactive, collaborative, and organized working style.
Proven ability to work calmly and efficiently under pressure.
Entrepreneurial mindset, self-aware, proactive, and demonstrates initiative.
Results-oriented with a high focus on service quality and operational efficiency.
Highly adaptable with a strong ability to adapt to change.
Fosters teamwork.
Continuous learner, who provides and solicits honest and actionable feedback.
Treats people with respect and inspires trust, works with integrity, and aligns with company values.

Skills

Project Management
Client Relationship Management
Operational Planning
Event Delivery
Financial Reporting
Stakeholder Management
Contract Negotiation
Procurement
Legal Compliance
Business Acumen
Financial Acumen
Budgetary Planning
Analytical Thinking
Problem-Solving
Decision Making
Communication (Written and Verbal)
Attention to Detail
Adaptability

Location

Farringdon, London
Global Travel

Work Type

Permanent
Full-time
Hybrid

Experience Level

Director

Benefits

Tickets to shows and festivals
Unlimited annual leave
Arcade games in the basement games room
Onsite gym equipment
Fitness classes
Meditation classes
Fully stocked complimentary coffee bar with barista
Heavily subsidised lunch options
Regular staff events

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.
Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
Live Nation Media & Sponsorship creates strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
For additional information, visit www.livenationentertainment.com

Equal Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
You will be working in an inclusive environment and be encouraged to bring your whole self to work.
We will do all that we can to help you successfully balance your work and homelife.
As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.