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About the Role
The Manager, EMEA Renewals will lead the growing EMEA renewals team, focusing on building efficiency, scalability, and predictability into the customer lifecycle while ensuring a positive customer experience. This role partners with Sales Account Executives and Customer Success Managers to secure renewal dollars and identify expansion opportunities, driving excellence and growth within the team.
Responsibilities
- Lead enterprise and commercial renewal processes in the EMEA region.
- Develop a prioritization/automation process to secure renewal revenue efficiently.
- Partner with the team, Account Executives, and Customer Success on impactful renewals, expanding account opportunities via cross-selling and upselling.
- Manage the EMEA Renewals team’s pipeline forecasting and metrics.
- Drive team process and operational rigor to support the growing SaaS/Subscription renewal organization and transformation.
- Identify and implement process improvements to drive efficiency and productivity.
- Develop strong relationships with Ecosystems to support renewal and growth opportunities.
- Undertake personal and professional development, including product knowledge, cybersecurity trends, communication, presentation, negotiation, and teamwork.
- Leverage customer data/contracts and behavior to assess renewal health.
- Develop a playbook for renewal engagement, maximizing revenue retention and minimizing friction/risk.
Requirements
- 5+ years of managerial experience.
- 4+ years renewals and customer success management experience in a security or enterprise solution environment.
- Experience owning pipeline forecasting in Renewals, Customer Success, or Sales.
- Comfortability contributing to strategic initiatives like automating scalable Renewals approaches.
- Data-driven mindset with a commitment to process improvement.
- Advanced proficiency in closing, upselling, and cross-selling with a strategic and collaborative approach.
- Strong communication, negotiation, and influencing skills.
- Customer First mentality, Smart, bold but humble attitude, and Continuous Improvement approach.
- Alignment with Palo Alto Networks values: disruption, execution, collaboration, integrity, and inclusion.
- Proficiency in SFDC, CPQ, Clari, Microsoft Office Suite is a plus.
Skills
- SaaS experience preferred
- Forecasting
- Process improvement
- Upselling
- Cross-selling
- Communication
- Negotiation
- Influencing
- SFDC
- CPQ
- Clari
- Microsoft Office Suite
Location
- UK
- Barcelona
Work Type
- Full-time
Experience Level
- Managerial experience
- Renewals and customer success management experience
About the Company
- Palo Alto Networks is united by a shared mission to protect our digital way of life.
- We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.
- We are trailblazers that dream big, take risks, and challenge cybersecurity’s status quo.
- We believe collaboration thrives in person, supporting real-time problem-solving, stronger relationships, and precision that drives great outcomes.
Equal Opportunity
- Palo Alto Networks is an equal opportunity employer.
- We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
- All your information will be kept confidential according to EEO guidelines.
- We are committed to providing reasonable accommodations for all qualified individuals with a disability.