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About the Role

Consult customers on their growth journey, discover optimization levers, and prepare new product launches while owning the customer relationship end-to-end. Build and maintain strong relationships by serving as the connecting element between customers and the Hive team, identifying stakeholders and engaging with decision-makers. Collect and analyze customer feedback with the product team to ensure a customer-centric software product. Onboard new customers into Hive software and processes.

Responsibilities

Consult customers on their growth journey
Discover optimization levers
Prepare new product launches and market entries
Own the relationship with your customer base end-to-end
Build and maintain strong relationships with your customer base
Serve as the connecting element between our customers and the Hive team
Identify all relevant stakeholders
Be in constant exchange with all decision makers
Collect and analyze customer feedback closely with our product team
Ensure we develop the best, most customer-centric software product
Enable our customers to reach their goals
Onboard new customers into the Hive software and processes
Make the first experience with Hive unforgettable
Deepen our customer relationships with some of the fastest growing direct-to-consumer brands across Europe

Requirements

2-5 years experience in B2B Account Management, Sales or Business Development
Entrepreneurial mindset
Hunger for personal development
Passion for building lasting relationships
Strong analytical abilities
Strong empathetic abilities
Ability to leverage communication towards customers
Willingness to be the face of Hive towards customers
Willingness to be the point of intersection between internal and external stakeholders
Fluent in writing and speaking in both German and English (C2)
Experience in a Start-Up, Software or SaaS company
Logistics experience is a plus

Skills

Account Management
Sales
Business Development
Analytical skills
Communication skills
Customer relationship management

Location

Berlin

Work Type

Full-time
Hybrid

Experience Level

2-5 years

Salary/Compensations

€54,000 – €74,000 OTE

Benefits

30 vacation days per year
Paid 20-day sabbatical every three years
Equity incentive plan (EIP) for all full-time team members
MacBook (or laptop of your choice) plus accessories
€46/month productivity budget (from month 4)
Free lunch once per week at the Berlin office
Daily 50% subsidy on lunch by ChefCoco
Free drinks and snacks
€20/month Urban Sports Club subsidy
Flexible working hours
Internal training led by Hive experts
Regular team events (€30/person/month budget)
Company-wide multi-day offsites
Partner discounts on Raus stays
Partner discounts on gym platforms
Corporate benefits portal

About the Company

Hive is redefining commerce operations in a €200B+ market.
Hive powers 600+ independent brands.
Hive is revolutionizing e-commerce operations.
Hive empowers brands to excel in the digital commerce era through our innovative operations platform.
Hive combines cutting-edge technology with a curated network of top-tier operations partners.
Hive's platform streamlines the entire operational chain through a single, intuitive interface.
Founded in 2020, Hive has rapidly grown to become one of Europe's leading operations platforms.
Hive has strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam.
Hive is backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital.

Equal Opportunity

Diversity and inclusion are core to our success.
We actively cultivate an environment where every team member, regardless of background, can thrive.
We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability.
At Hive, authenticity and professional growth go hand in hand.