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About the Role

This role involves working within the Publishing Systems Centre of Excellence to support project-based initiatives and continuous improvement activities across Publishing Systems and operational workflows. You will engage with stakeholders to understand challenges, identify improvement opportunities, and translate business needs into actionable requirements, supporting initiatives from ideation through to production support.

Responsibilities

Work with stakeholders to understand business needs and translate these into clear requirements, user stories, process flows and acceptance criteria.
Produce clear, practical documentation to support delivery, testing, transition and change adoption.
Ensure requirements are prioritised, traceable and aligned to business value throughout the delivery lifecycle.
Facilitate workshops, requirement gathering sessions and stakeholder reviews.
Support a mix of strategic projects, system enhancements, operational change and continuous improvement activity.
Help identify opportunities to improve workflows, reporting, system usage and operational consistency.
Support backlog refinement, sprint planning, testing, implementation and post release activity.
Help define business outcomes, success measures and expected benefits for change initiatives.
Work closely with Product Managers, technical teams, suppliers and business users to ensure solutions meet business needs.
Support change requests from assessment and prioritisation through to delivery, communication and adoption.
Assist with testing coordination, release planning, service transition and hypercare where required.
Use business and system data to support analysis, validation, issue investigation and informed decision making.

Requirements

Proven experience as a Business Analyst working across the full Software Development Lifecycle, from discovery through to production delivery.
Strong experience of gathering, analysing and documenting business, functional and non-functional requirements.
Experience of supporting both project delivery and continuous improvement initiatives.
Confident in producing process maps, gap analysis, user stories, acceptance criteria and as is / to be documentation.
Experience of working in Agile and/or Waterfall delivery environments, using tools such as Jira and Confluence.
Strong analytical and problem solving skills, with the ability to work with structured data, data mapping and system or process analysis.
Experience of coordinating testing activity, including UAT support, defect tracking and post release validation.
Able to track and manage change requests through the delivery lifecycle, including assessment, prioritisation and delivery.
Exposure to Microsoft Power Platform technologies, including Power Apps.
Experience of working within publishing, media, content management or similar operational environments.
Experience of supporting operational change, process improvement and workflow optimisation.
Exposure to data mapping, data validation or system configuration activities.
Experience of supporting enterprise scale systems and business critical operational workflows.
Familiarity with Azure DevOps or similar delivery and tracking tools.
Experience of working with third party vendors or external suppliers.

Skills

Business analysis
Requirements management
Requirements gathering
Documentation
Process mapping
Gap analysis
User stories
Acceptance criteria
Agile
Waterfall
Jira
Confluence
Analytical skills
Problem solving
Structured data analysis
Data mapping
System analysis
Process analysis
Testing coordination
UAT support
Defect tracking
Change request management
Microsoft Power Platform
Power Apps
Publishing systems
Media
Content management
Operational change
Process improvement
Workflow optimisation
Data validation
System configuration
Enterprise scale systems
Business critical workflows
Azure DevOps

Location

London

Work Type

Hybrid
9-month FTC

Experience Level

Experienced

Salary/Compensations

up to £55,000

Benefits

Generous bonus scheme

About the Company

At Penguin, we believe in the power of authenticity and human creativity.
We celebrate creativity and diverse perspectives, so please be yourself!
The Random House Group Limited

Equal Opportunity

As a Disability Confident Committed organisation, we offer interviews to candidates with a disability who meet the essential criteria for the role, and opt-in on their application form.
We encourage you to tell us about any reasonable adjustments you may need by emailing [email protected].