Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Warranty Administrator will process and review warranty claims, manage warranty payments, and handle warranty parts returns. This role also involves conducting audits to ensure compliance with warranty policies, contributing to the Aftersales Commercial Vehicle team at BYD UK.
Responsibilities
- Submit accurate warranty and goodwill claims on a daily and weekly basis.
- Monitor daily and weekly reports.
- Resubmit all rejected claims promptly.
- Administer warranty policy in the best interest of the manufacturer and the customer, aiming for profitability and efficiency.
- Maintain records of warranty submissions and customer contribution towards goodwill claims.
- Liaise with the parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to the manufacturer on request.
- Follow up on payment of outstanding claims and process service provider invoices.
- Verify criteria required by the factory.
- Undertake other tasks as requested by the Aftersales Managers.
Requirements
- Minimum 3 years of relevant work experience; familiarity with after-sales service.
- Proficient in using office software (e.g., Microsoft Office suite).
- Ability to use own initiative and multi-task.
- Possess exceptional organisational skills.
- Team player.
- Personable approach, with a polite and courteous manner.
- Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
- Ability to write routine reports and correspondence.
- Has right-to-work in the UK.
Skills
- Warranty claim processing
- Warranty payment management
- Warranty parts returns management
- Compliance auditing
- Microsoft Office suite proficiency
- Organizational skills
- Communication skills
Location
- Hounslow, London
Work Type
- Full-time
- Office-based
Experience Level
- Minimum 3 years of relevant work experience
Salary/Compensations
- Performance and experience-based competitive remuneration
Benefits
- Scottish Widow workplace pension
- 25 days paid holidays + public holidays
- On-site free parking
- Commute allowance
- Private healthcare
- Car sacrifice scheme
- Department & company wide teambuilding events
About the Company
- Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏
- An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.