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About the Role

Play a key role in delivering world-class matchday and event experiences at Emirates Stadium, supporting operational delivery of fixtures and major events while creating memorable supporter experiences.

Responsibilities

• Support matchday planning and delivery, coordinating planning and execution with the Event Operations Manager.
• Enhance supporter experience through activations, live entertainment, production support, and fan engagement initiatives.
• Manage matchday programmes and staffing, overseeing casual workforce, ball squad, mascot, and gunnersaurus operations.
• Coordinate community and special events, creating bespoke experiences and supporting major event delivery.
• Maintain stakeholder and governing body relationships with football authorities, clubs, suppliers, and partners.
• Oversee accreditation and compliance processes, including supplier accreditation, risk assessments, and health & safety documentation.
• Champion supporter engagement by advocating for supporters and using insights to shape experiences and communications.
• Drive operational excellence and continuous improvement by reviewing feedback, performance, and best practices.

Requirements

• Proven experience supporting the planning and delivery of major events or projects, with a focus on operational excellence and stakeholder coordination.
• Experience working within fast-paced, customer-centric environments, ideally within sport, entertainment, or other high-profile organisations.
• Effective stakeholder management skills, building and maintaining positive relationships with diverse internal and external stakeholders.
• Solid understanding of event operations, including planning processes, health & safety requirements, safeguarding responsibilities, and operational best practice.
• Excellent problem-solving skills, using initiative to respond quickly and effectively to operational challenges.
• Ability to thrive in fast-paced environments, managing multiple priorities with attention to detail.
• Proactive approach, seeking opportunities to improve processes and enhance supporter experiences.
• Values-driven team player with integrity, professionalism, respect, and a collaborative approach.

Skills

• Event operations
• Stakeholder management
• Event delivery
• Compliance
• Health & safety
• Safeguarding
• Problem-solving
• Organisation
• Adaptability
• Innovation
• Teamwork

Location

• Emirates Stadium

Work Type

• Hybrid working model

Experience Level

• Experienced event operations professional

Benefits

• Exciting reward and recognition scheme
• Generous holiday allowance which increases with length of service
• Great internal learning and development programmes
• Flexible hybrid working model
• Priority access to apply for match tickets
• Competitive health and wellbeing benefits package
• Leading Employee Assistance Programme
• Great discounts with partners

About the Company

• One of the most famous clubs in world football, with a rich heritage and history of success.
• Passionate about our local community and offering diverse career paths.
• Defined purpose: to act for a winning team, culture and community.
• Values: courageous in the pursuit of progress, championing community and each other, doing the right thing.

Equal Opportunity

• Committed to ensuring environments for children, young people and adults at risk remain safe and inclusive.
• Requires successful candidates to complete a DBS check and other essential background checks.
• Promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong.
• Believes that diversity of background, skills and experience drives success on and off the pitch.
• Disability Confident Leader: actively welcome and encourage applications from people with disabilities and long-term health conditions.
• Offers disability-related adjustments to the recruitment process.
• Eligible to apply for an interview via the Disability Confident Scheme if meeting the definition of a ‘disabled person’ according to the Equality Act 2010.