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About the Role
Play a key role in delivering world-class matchday and event experiences at Emirates Stadium, supporting operational delivery of fixtures and major events while creating memorable supporter experiences.
Responsibilities
- Support matchday planning and delivery, coordinating planning and execution with the Event Operations Manager.
- Enhance supporter experience through activations, live entertainment, production support, and fan engagement initiatives.
- Manage matchday programmes and staffing, overseeing casual workforce, ball squad, mascot, and gunnersaurus operations.
- Coordinate community and special events, creating bespoke experiences and supporting major event delivery.
- Maintain stakeholder and governing body relationships with football authorities, clubs, suppliers, and partners.
- Oversee accreditation and compliance processes, including supplier accreditation, risk assessments, and health & safety documentation.
- Champion supporter engagement by advocating for supporters and using insights to shape experiences and communications.
- Drive operational excellence and continuous improvement by reviewing feedback, performance, and best practices.
Requirements
- Proven experience supporting the planning and delivery of major events or projects, with a focus on operational excellence and stakeholder coordination.
- Experience working within fast-paced, customer-centric environments, ideally within sport, entertainment, or other high-profile organisations.
- Effective stakeholder management skills, building and maintaining positive relationships with diverse internal and external stakeholders.
- Solid understanding of event operations, including planning processes, health & safety requirements, safeguarding responsibilities, and operational best practice.
- Excellent problem-solving skills, using initiative to respond quickly and effectively to operational challenges.
- Ability to thrive in fast-paced environments, managing multiple priorities with attention to detail.
- Proactive approach, seeking opportunities to improve processes and enhance supporter experiences.
- Values-driven team player with integrity, professionalism, respect, and a collaborative approach.
Skills
- Event operations
- Stakeholder management
- Event delivery
- Compliance
- Health & safety
- Safeguarding
- Problem-solving
- Organisation
- Adaptability
- Innovation
- Teamwork
Location
- Emirates Stadium
Work Type
- Hybrid working model
Experience Level
- Experienced event operations professional
Benefits
- Exciting reward and recognition scheme
- Generous holiday allowance which increases with length of service
- Great internal learning and development programmes
- Flexible hybrid working model
- Priority access to apply for match tickets
- Competitive health and wellbeing benefits package
- Leading Employee Assistance Programme
- Great discounts with partners
About the Company
- One of the most famous clubs in world football, with a rich heritage and history of success.
- Passionate about our local community and offering diverse career paths.
- Defined purpose: to act for a winning team, culture and community.
- Values: courageous in the pursuit of progress, championing community and each other, doing the right thing.
Equal Opportunity
- Committed to ensuring environments for children, young people and adults at risk remain safe and inclusive.
- Requires successful candidates to complete a DBS check and other essential background checks.
- Promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong.
- Believes that diversity of background, skills and experience drives success on and off the pitch.
- Disability Confident Leader: actively welcome and encourage applications from people with disabilities and long-term health conditions.
- Offers disability-related adjustments to the recruitment process.
- Eligible to apply for an interview via the Disability Confident Scheme if meeting the definition of a ‘disabled person’ according to the Equality Act 2010.