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About the Role
Anthony Nolan is seeking a Head of Business Delivery to lead the Business Delivery function within the H&I Laboratories team. This role is crucial for strategic leadership, commercial development, customer engagement, and operational support to ensure the delivery of safe, high-quality clinical and commercial services.
Responsibilities
- Provide strategic leadership for the Business Delivery function, including commercial development, customer engagement, operational support services, and service delivery across Anthony Nolan Laboratories.
- Lead customer engagement, commercial growth, and operational support services.
- Ensure H&I laboratories have the necessary facilities, equipment, consumables, systems, and infrastructure.
- Lead the Business Delivery Supervisor and Laboratory Operations Supervisor.
- Drive operational excellence, sustainable growth, and continuous improvement across the function.
Requirements
- Significant leadership experience within a regulated healthcare, diagnostics, life sciences, or H&I laboratory environment.
- Experience leading commercial service delivery and customer relationship management.
- Experience developing business opportunities and managing commercial contracts.
- Strong operational leadership skills, including oversight of procurement, H&I laboratory infrastructure, facilities, or operational support services.
- Experience managing budgets, financial performance, and business planning.
- Excellent stakeholder management skills with the ability to influence at all levels.
- Experience working within ISO 15189, EFI, or other regulated H&I laboratory environments.
- Must be able to demonstrate the right to work in the UK.
Skills
- Commercial development
- Customer engagement
- Operational support services
- Service delivery
- Commercial growth
- Procurement
- Infrastructure management
- Facilities management
- Budget management
- Financial performance management
- Business planning
- Stakeholder management
- Influencing skills
Location
- Anthony Nolan Histocompatibility Laboratories, Hampstead, London
Work Type
- Permanent
- 35 hours per week
- Hybrid (minimum 3 days per week on-site required)
Experience Level
- Leadership experience
Salary/Compensations
- £60,000 per annum
Benefits
- 27 days annual leave
- Pension scheme
- Childcare vouchers
- Access to counselling via a 24-hour Employee Assistance Programme
- Life Assurance of four times annual salary
- Travel season ticket loan
- Cycle to work Scheme
About the Company
- Anthony Nolan unites people and science to match stem cell donors with patients needing transplants and treatments.
- They grow a world-leading stem cell register to ensure everyone can find a lifesaving match.
- Their register has almost a million potential donors.
- They conduct cell and gene therapy research and have expertise in stem cell transplants.
- They currently help four patients a day in need of a transplant.
- Their vision is to unlock cures, treatments, and transplants to transform the future for more patients, enabling them to thrive.
Equal Opportunity
- Anthony Nolan is a Disability Confident Committed employer.
- Anthony Nolan is a Living Wage accredited employer.