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About the Role

Use technology to help transform the lives of young people. At The King's Trust, technology plays a vital role in helping us support young people to build confidence, develop skills and move into work. We're looking for a Service Owner to take ownership of a portfolio of technology services, ensuring they deliver real value to our colleagues and the young people we support. Working closely with frontline teams, architects, suppliers and technology specialists, you'll shape services that are reliable, secure and user-centred. You'll understand how our services are delivered in practice, using those insights to continuously improve the technology that underpins them.

Responsibilities

• Own the end-to-end lifecycle of technology services, ensuring they evolve in line with organisational priorities and user needs.
• Own and develop the service roadmap, balancing user feedback, business priorities and technology strategy.
• Work closely with frontline colleagues and stakeholders to understand challenges and translate them into effective technology solutions.
• Collaborate with architects, suppliers and technology teams to deliver secure, scalable and accessible services.
• Build strong relationships with service users, using feedback and performance data to identify opportunities for continuous improvement.
• Monitor service performance, manage risks and ensure services support The King's Trust's long-term strategic goals.

Requirements

• Experience owning, improving or supporting technology services and delivering successful technology initiatives.
• Strong stakeholder management skills, with the ability to influence and communicate effectively with both technical and non-technical audiences.
• Excellent analytical and problem-solving skills, with the ability to manage competing priorities and navigate complexity.
• Experience gathering user requirements and using feedback to shape service improvements.
• A collaborative approach, with a passion for delivering technology that enables people to do their best work.
• Submit a CV and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust.

Location

• Any of our King's Trust offices

Work Type

• Permanent
• Full Time
• minimum of 2 days a week in the office

Salary/Compensations

• £31,277.00 to £44,064.00, dependent on your location, skills, knowledge and experience

Benefits

• 30 days annual leave entitlement, plus bank holidays.
• Office closure on the days between Christmas and New Year.
• Flexible working (combination of office days and working from home).
• Opportunity to volunteer for and/or attend events.
• In-house learning platform.
• Benefits platform (health and financial well-being support, discounts).
• Personal development opportunities through Networks.
• 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave.
• 8 weeks of full pay for paternity leave.
• Interest-free season ticket loans.
• The Trust will contribute 5% of your salary to the Trust Pension Scheme.
• Generous life assurance cover (4 x annual salary).

About the Company

• Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training.
• The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law.
• We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us.
• We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Service Owners!

Equal Opportunity

• Committed to Equality, Diversity and Inclusion.
• Strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex.
• Goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
• Looking for people that can bring different perspectives and experiences.
• Especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
• A Stonewall Top 100 Employer.
• An employer that is Disability Confident.
• Staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).