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About the Role

The Business Operations Manager is responsible for the management and day-to-day operation of Genius Sports' London HQ, ensuring it provides a world-class environment for employees, customers, partners and executives. This leadership role combines workplace operations, facilities management, executive support, budget management, and business continuity, ensuring the office operates efficiently, safely, and professionally while supporting a growing global business.

Responsibilities

Lead the day-to-day operation of the London HQ, ensuring a safe, efficient, and exceptional workplace experience.
Line manage and develop the Office Assistant, providing leadership and oversight of daily office activities.
Manage all workplace services including reception, hospitality, cleaning, catering, security, mail, office supplies, and waste management.
Develop and continuously improve workplace standards, processes, and employee experience, particularly around onboarding and engagement.
Manage relationships with landlords, managing agents, building management, and external suppliers.
Own facilities contracts, service level agreements, and supplier performance, ensuring value for money and high service standards.
Plan and coordinate office refurbishments, workplace improvements, maintenance programs, office moves, and future building expansion projects.
Lead workplace space planning, seating strategy, and office utilization to support changing business requirements.
Manage operational budgets for the London office, including forecasting, purchasing, supplier payments, and cost control.
Negotiate supplier contracts and identify opportunities for operational efficiencies.
Coordinate the space for Board meetings, customer visits, investor meetings, and other executive events.
Assist with the planning, design, and delivery of office fit-outs, refurbishments, workplace improvements, and expansion projects.
Partner with the Executive Assistant team for ad hoc support for visiting leaders.
Lead the London office onboarding and induction experience.
Design and organize employee engagement initiatives, wellbeing activities, office celebrations, and events.
Lead on internal communications relating to workplace processes and initiatives.
Own the implementation and ongoing management of Health & Safety requirements, ensuring compliance with legislation and standards.
Update workplace risk assessments and records as required.
Coordinate workplace incidents, investigations, and corrective actions, ensuring lessons learned are implemented.
Maintain and coordinate emergency response procedures for the London office.
Undertake additional projects and responsibilities as required.

Requirements

Calm under pressure; remain cool no matter how many deliverables are being juggled.
Quality driven with a strong eye for the aesthetic and setting high professional standards.
Clear and natural communicator, able to sell a vision and pitch ideas with confidence.
Willing to go the extra mile to make Genius Sports an exceptional workplace.
Efficient and well-organized with exceptional attention to detail.
Approachable, championing a positive and proactive culture and incorporating feedback.
Comfortable being fully office-based in London 5 days per week.

Skills

Workplace operations
Facilities management
Executive support
Budget management
Business continuity
Supplier management
Contract negotiation
Space planning
Health & Safety management
Event coordination
Internal communications

Location

London

Work Type

Office-first
Hybrid

Benefits

Competitive salary
Range of benefits
Support for employee wellbeing
Opportunities for skill, experience, and career growth

About the Company

Genius Sports is enabling a new era of sports for fans worldwide by bringing together next-gen technology and the finest live data available, delivering immersive, interactive, and personalized experiences.
Company values: One team, being brave, driving change.
Committed to creating an inclusive working environment where everyone feels a sense of belonging and the ability to make a difference.

Equal Opportunity

Let us know when you apply if you need any assistance during the recruiting process due to a disability.