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About the Role

This role is critical for managing and monitoring key processes such as inheritances, powers of attorney, garnishments, and bankruptcies, alongside complaint management. You will be the primary contact for communication with notaries, heirs, authorities, and courts in Italy, while also supporting German market matters. The position involves coordinating complex issue resolution, root cause analysis, and ensuring sustainable processing. You will also ensure compliance with legal regulations and internal policies, and collaborate with stakeholders to improve cross-border processes and reduce error potential through digital solutions. Additionally, you will leverage customer feedback to identify optimization opportunities for products and country-specific processes.

Responsibilities

Independently process and monitor success-critical processes such as inheritances, powers of attorney, garnishments, and bankruptcies, as well as complaint management.
Serve as the primary contact for communication with notaries, heirs, authorities, and courts in the Italian region, while also supporting matters in the German market.
Coordinate all steps for resolving complex inquiries, analyze root causes, and ensure sustainable, structured processing.
Monitor strict adherence to legal regulations (IT/DE) and internal policies to proactively minimize operational risks.
Improve cross-border processes and reduce error potential through digital solutions in close collaboration with internal stakeholders.
Utilize feedback from international customers to identify specific optimization potential for our product and country-specific processes.

Requirements

Completed vocational training or a completed university degree.
Fluent Italian and German (minimum C1 level) and good English skills, both written and spoken.
Experience in the Finance/Banking or Insurance sector is a plus.
Ability to analyze and solve complex problems.
High affinity for capital market products and digital solutions.
Friendly and solution-oriented approach to work.
Conscientious and detail-oriented work ethic under time pressure.

Skills

Process management
Communication
Problem-solving
Analysis
Compliance
Digital solutions
Customer feedback utilization

Location

Munich
Berlin

Work Type

Full-time
Onsite

Experience Level

Not specified

Education Level

Vocational training
University degree

Salary/Compensations

Attractive remuneration package

Benefits

Company pension scheme
50% contribution to the 'Deutschland Ticket'
Free subscription for the PRIME+ Broker
Urban Sports Club membership

About the Company

Scalable Capital is a leading digital investment and banking platform with a full banking license, empowering people in Europe to manage their finances.
The Scalable Broker allows customers to invest affordably, easily, and professionally in stocks, ETFs, cryptocurrencies, and derivatives, and set up savings plans.
The digital wealth management service, Scalable Wealth, offers professional investment in ETF portfolios, also used as a white-label solution by banks and other B2B partners.
Attractive interest rates, loans, and private equity round off the offering.
Scalable Capital offers the European Investor Exchange, a stock exchange specifically for private investors.
Over one million customers have invested more than 50 billion euros on the platform.
Founded in 2014, Scalable Capital now employs over 700 people in Munich, Berlin, Vienna, Milan, and London.
The company is working on a new generation of financial services with its founding and management team.
Visit our finance blog or social media channels to hear from our expert teams.
Our company values guide our daily work and collaboration.

Equal Opportunity

International, diverse, inclusive, and growing team.