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About the Role

As an Admissions Officer, you will undertake day-to-day operational admission processing of applications and decision making in accordance with partner requirements, processes, and systems. You will ensure compliance, uphold quality standards, and deliver an excellent applicant experience to support partner enrollment targets. Working efficiently and flexibly to respond to changing needs will be integral to success in this role.

Responsibilities

Assessing applications accurately in accordance with relevant requirements & regulations including fee liability, academic eligibility, English language requirements, widening participation, professional/clinical/industry experience requirements, immigration requirement, student route/visa regulations & age requirements
Completing application assessments accurately and with a high level of attention to detail to determine appropriate outcomes, apply decisions and progress records correctly within partner(s) systems and in accordance with their defined procedures
Identifying where additional information is required or needs querying and liaising with the prospective applicant and/or partner appropriately in a professional manner, ensuring that such queries are resolved in a reasonable time frame
Ensuring work is completed to expected standards and within agreed SLAs through the delivery of operational duties
Maintaining excellent working relationships with our partner(s), communicating professionally and working collaboratively with their teams to deliver a best-in-class service and effectively resolving issues as they arise
Ensuring an excellent applicant experience at every touch point to support our partner enrollment targets
Undertaking other duties as may from time to time be required, either on a short-term or permanent basis where these are commensurate with the level of the role and required by the business as it develops

Requirements

Relevant experience in an admissions setting is required, ideally within a higher education environment.
Approximately two years of experience, although equivalent experience in related contexts may also be considered.
Excellent time management with the ability to intelligently prioritise work whilst effectively coordinating with the team to ensure deadlines are met.
Demonstrable experience and knowledge of UK Higher Education postgraduate admissions or undergraduate admissions including the UCAS process (business rules, routes & deadlines and confirmation & clearing). At least one area is required, but both is preferred.
Knowledge of qualifications and understanding of comparability/equivalencies, either UK or international (both is preferable, but not essential).
Knowledge of fee assessment for any of the UK regions.
Knowledge of the compliance requirements for UKVI student route (for at least one study level).
An understanding of the principles of the GDPR and DPA.
Confident and professional telephone manner.
Superb communication skills including an excellent standard of spoken and written English.
A positive, can-do attitude and high level of initiative.
Ability to perform well under pressure and multi-task.
Ability to motivate and inspire others in a remote working environment.
Ability to work effectively and respectfully with individuals from diverse cultural backgrounds.
Ability to deal with difficult issues with tact and sensitivity.
High personal standards of achievement.
Honest and conscientious.

Skills

Communication
Problem-solving
Initiative
Independent work
Prioritization
Time management
Team coordination
Telephone manner
Written English
Spoken English
Working under pressure
Multi-tasking
Motivating others
Working with diverse backgrounds
Tact
Sensitivity

Location

UK
India
Philippines

Work Type

Fixed-term
Remote

Experience Level

Around two years of experience

Benefits

25 days holiday (in addition to the days off between Christmas and New Year)
Regular events both virtually and in-person
Personal and professional development
Wellness and well-being support
Celebration of staff birthdays, work anniversaries, and life events
Employee of the month award
Regular training (both internal and external)
Promotions where possible

About the Company

At UniQuest, we deliver a suite of different admissions services and products spanning the entire applicant journey, from initial enquiry right through to confirmation. Delivering success and impact for our partners is at the heart of what we do to ensure our partners love us and want to do more with us.
Working for UniQuest, you can expect to join a rapidly growing company and a team of friendly and experienced professionals across admissions, account management, email marketing, technical solutions and product and partnership teams. We work with a wide variety of education organisations across the globe.
At Keystone, you will be working with passionate, professional and high-performance individuals. Together, we have grown successfully into more than 700 talented employees with sites that are recognized as the world's leading search engines for education. Ambition, drive and great ideas help us reach our goals – join us in the next step of your career!

Equal Opportunity

Keystone is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.