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About the Role
This role is responsible for the safe and timely transportation of medical samples, consumables, and information, requiring excellent communication and meticulous record-keeping. The position involves driving various vehicles and may include manual handling.
Responsibilities
- Contribute to the safe and timely movement and transportation of medical samples, consumables and medical information.
- Maintain the highest standards through excellent communication with customers, colleagues, and stakeholders.
- Record tasks and items delivered and collected using electronic and paper-based forms.
- Carry out courier journeys to various locations and to agreed routes and timings.
- Complete digital and manual documentation required by legislation and organizational procedures.
- Maintain regular contact with the operations office using a range of communication systems.
- Ensure all items are always kept safe and secure.
- Comply with the Road Traffic Act and other relevant legislation while driving.
- Act as customer contact at delivery points and relay relevant information to the operations office.
- Complete vehicle checks prior to use and notify any defects to the Operations Office.
- Act in a polite and courteous manner to customers and road users.
- Perform heavy lifting/manual handling of equipment and goods as required.
Requirements
- Ability to work on own initiative and as part of a team.
- Ability to plan routes effectively.
- Good communication skills.
- Customer focused.
- Ability to remain calm under pressure.
- Good problem-solving skills.
- Good literacy and numeracy skills.
- Good attention to detail.
- Ability to use a PDA (training provided).
- Good/Clear handwriting.
- Familiar with the local and surrounding areas.
- Held a Full UK Manual Driving Licence for a minimum of 12 months.
- No more than 6 penalty points on driving licence.
Skills
- Communication
- Record-keeping
- Driving
- Manual handling
- Route planning
- Problem-solving
- Literacy
- Numeracy
- Attention to detail
Location
- Northwest London (NW10)
Work Type
- Permanent
- Full Time
- 40 hours per week
Experience Level
- Minimum 12 months manual driving licence holding
Salary/Compensations
- £14.80 per hour
Benefits
- No travel cost – take home vehicle
- Life Assurance – £5,000 value
- 24/7 online/telephone GP Consultation and access to prescriptions
- 2nd opinion medical support
- Cash-plan benefits (dental, optical, chiropody)
- Access to mental health and physiotherapy consultations
- Access to legal advice on domestic issues
- Financial guidance re retirement planning, tax savings and state benefits
- Long Service Recognition Scheme (increase in annual leave after 5 years)
- Values-based Internal Recognition Scheme with financial reward and annual event
- Refer a Friend recruitment incentive scheme
- The EMED foundation support
- Blue Light Card
- Uniform provided
- EAP (Employee Assistance Programme)
- Flu vaccination
About the Company
- EMED Group is the largest Patient Transport and Care Partner to the NHS, formed from the merger of ERS Medical and E-Zec Medical.
- With over 3000 colleagues across 60 depots, EMED Group aims to improve health and wellbeing by providing transport for patient care, community support, secure mental health, and medical courier services.
- Our values are Collaborative, Agile, Reliable, and Empowered.
Equal Opportunity
- EMED Group are committed to providing equal opportunities and endeavour to provide an inclusive and safe working culture for all.
- EMED Group is committed to promoting equality, embracing diversity and inclusion, and treating all employees, patients, service users, and clients with dignity and respect.
- EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, aiming to be truly representative of all sections of society and our clients.