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About the Role

This is a senior individual-contributor role focused on owning the agentic and platform capabilities of the Conduct platform. You will set product direction and execute directly, leading through technical depth, a high craft bar, and influence across product and engineering. The role involves defining APIs, MCP, and headless surfaces for sophisticated customers and AI agents, as well as owning non-functional requirements like scale, performance, reliability, multi-tenancy, and security for large financial institutions.

Responsibilities

Own the strategy and roadmap for Conduct’s agentic and platform capabilities, including API, MCP, and headless workflow surfaces.
Define the API surface as product, including alert queues, review actions, reason-code taxonomies, and workflow configuration.
Build the extensibility model for how customers and systems can build on the platform.
Partner with the AI/ML product team on the boundary between the intelligence and workflow layers.
Own non-functional requirements as first-class product requirements: scale, performance, reliability, and security.
Translate diligence and regulatory-examination requirements into a non-functional roadmap.
Define product requirements for agentic workflows such as review, analyst assist, auto-sampling, and automations.
Ensure agent actions are captured, explainable, and defensible to the same standard as analyst decisions.
Partner with Engineering on capacity allocation, release readiness, and operational discipline.
Partner with AI/ML, Data Science, Professional Services, and Customer Experience to translate customer pain into priorities.
Maintain a clear view of the competitive landscape and develop differentiated positioning.
Set the standard for platform and API/MCP product craft on the product team.
Mentor product managers on platform and agentic thinking through influence.

Requirements

10+ years of product management experience with a track record of shipping product at enterprise scale.
Demonstrated API and platform product ownership, including defining and owning developer-facing API surfaces or extensibility layers.
Demonstrated non-functional requirements ownership, shipping products where scale, performance, reliability, or security were owned product requirements.
Experience building for both human and programmatic or agentic consumers, or a strong adjacent track record.
Experience with enterprise SaaS products in regulated industries.
A track record of leading through technical authority and influence without formal reports.
Strong written communication skills for product specs and strategy documents.
Experience working in a cross-functional model with Engineering, Design, and Data Science as genuine peers.

Skills

API product ownership
Platform product ownership
Extensibility layers
Non-functional requirements ownership
Scale
Performance
Reliability
Security
Agentic workflows
Product strategy
Roadmap development
Technical leadership
Influence
Written communication
Cross-functional collaboration

Location

Remote

Work Type

Full-time

Experience Level

Senior
Principal

Salary/Compensations

$220,000 - $240,000 a year

Benefits

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Stock options
Personal time off ('take-what-you-need' policy)
Flexible work arrangements
401K Match (4%)
Sabbatical program (after six years of service)
Employee recognition program

About the Company

Smarsh provides a 4% 401K match for which employees are fully vested on day one.
Smarsh offers a 'take-what-you-need' time off policy as well as flexible work arrangements.
Smarsh is big on kudos for a job well done through its employee-recognition programme.

Equal Opportunity

Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description.
Smarsh encourages an inclusive, high-performing environment.
Smarsh is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Smarsh invites all qualified interested applicants to apply for career opportunities.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.