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About the Role
State Farm is seeking a Property Field Inspection Claim Specialist to handle accident and weather-related claims for homeowners, commercial properties, and large losses. This role utilizes technology to enhance claim handling and provides exceptional customer service by meeting with insureds, explaining coverage, estimating damages, and guiding them through the claims process.
Responsibilities
- Conduct on-site inspections and assessments of property damages for residential and commercial claims.
- Collaborate with policyholders, insurance agents, and other parties to gather information and resolve claims.
- Interact with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.
- Provide exceptional customer service throughout the claims process.
- Gather evidence, document findings, and prepare detailed reports.
- Investigate and adjust personal and commercial property claims with exposures up to $500,000.
- Evaluate coverage and policy terms to determine claim validity and ensure regulatory compliance.
- Negotiate and settle claims within authorized limits.
Requirements
- Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims.
- Strong knowledge of property insurance policies, coverage, and claim handling practices.
- Knowledge of residential and commercial building construction.
- Familiarity with local regulations and compliance requirements.
- Excellent communication and interpersonal skills.
- Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus.
- Proven ability to assess damages, estimate repair costs, and negotiate settlements.
- Detail-oriented with strong organizational and analytical skills.
- Proficient in using claims management software and other relevant tools.
- Physical agility for frequent lifting, carrying, climbing ladders, navigating roofs, and crawling in tight spaces.
- May be required to complete Rope and Harness Safety Training.
- A valid driver's license is required.
- Must successfully complete all required training, including proficiency, licensing exams, MVR checks, and background checks.
- May be asked to participate in additional pre-employment testing.
- Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered.
Skills
- Property claims handling
- Insurance policy evaluation
- Damage assessment
- Repair cost estimation
- Claim negotiation
- Customer service
- Communication
- Interpersonal skills
- Organizational skills
- Analytical skills
- Claims management software proficiency
- Construction knowledge
- Xactimate
- XactContents
Location
- San Francisco, CA
Work Type
- Remote-Field
- Flexible schedules
- Overtime
- Irregular hours
Experience Level
- Experienced
- Significant relevant experience (for high end of salary range)
Education Level
- Bachelor's Degree in a related field or equivalent work experience (Preferred)
Salary/Compensations
- $73,824.56 - $118,245.00 / annually
- Potential yearly incentive pay up to 15% of base salary
Benefits
- Annual raise and bonus
- Robust health and wellbeing programs
- State Farm pays most of your healthcare premium
- Multiple healthcare plan options
- 100% coverage for in-network preventative care
- Vision, dental, telemedicine, 24/7 mental health professionals
- Industry leading training programs
- Tuition assistance programs
- Employee resource groups
- Mentoring
- Fertility/IVF/adoption assistance
- College coaching
- National discount programs
- Interactive monthly financial workshops
- Free financial coaching
- State Farm Federal Credit Union
- Generous time off policies (up to 20 days annually)
- Parental leave
- Paid holidays
- Celebration day
- Life leave (40 hours/year)
- Bereavement leave
- Community service/education support days
- Matching Gift Program
- Good Neighbor Grant Program
- Employee Assistance Fund
- Free financial advisors
- 401(k) plan with company contributions up to 7% of salary
About the Company
- Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm.
- We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience.
- As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.