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About the Role

Porter Airlines is seeking an experienced Technical Writer for a 6-month fixed-term contract to lead the revamp and consolidation of the Flight Attendant Manual (FAM). This regulatory document is central to our Aircraft Operating Certificate (AOC) consolidation. You will work independently, applying aviation documentation expertise to produce a manual meeting Transport Canada standards for both Dash 8 and Embraer E195-E2 fleets. This is a deadline-driven role requiring comfort with regulatory frameworks and collaboration with subject matter experts. There is potential to contribute to IT-adjacent projects.

Responsibilities

Lead the end-to-end revamp and consolidation of the Porter Flight Attendant Manual in support of AOC consolidation
Review existing FAM content across both Dash 8 and E195-E2 fleet documentation and identify gaps, inconsistencies, and areas requiring revision
Rewrite, restructure, and consolidate FAM content in accordance with Canadian Aviation Regulations (CARs) and Transport Canada standards
Collaborate with subject matter experts in Inflight Services, Flight Operations, Regulatory and Standards, and Training to validate content accuracy
Manage document version control, revision tracking, and change management throughout the project
Ensure the completed FAM is formatted, structured, and delivered to meet a tight regulatory deadline
Actively participate in Porter's Safety Management System (SMS) by identifying and reporting workplace hazards and promoting a safe work environment
Support the digitization and other IT-adjacent inflight and flight ops documentation projects as capacity allows
Provide technical writing guidance and documentation best practices to Inflight Services team members where needed

Requirements

Minimum 3 to 5 years of technical writing experience, with demonstrated experience in regulatory or compliance documentation
Minimum 1 year of aviation industry experience, with direct experience writing or revising flight operations, cabin crew, or maintenance documentation within a certificated airline or aviation organization
Proven ability to interpret and apply Canadian Aviation Regulations (CARs) or equivalent regulatory frameworks in a documentation context
Familiarity with Transport Canada regulatory processes and AOC requirements
Strong ability to work independently with minimal direction, managing competing priorities to meet hard deadlines
Experience collaborating with cross-functional subject matter experts to validate technical content
Exceptional written communication skills, with a high standard for accuracy, clarity, and consistency
Proficiency with standard documentation and version control tools
IT background or experience with digital documentation platforms, workflow tools, or process automation is preferred
Experience with Embraer E-jet series or Dash 8 fleet documentation is an asset

Skills

Technical Writing
Regulatory Documentation
Compliance Documentation
Aviation Documentation
Flight Operations Documentation
Cabin Crew Documentation
Maintenance Documentation
Canadian Aviation Regulations (CARs)
Transport Canada Regulatory Processes
Aircraft Operating Certificate (AOC) Requirements
Version Control
Change Management
Safety Management System (SMS)
Digitization
Digital Documentation Platforms
Workflow Tools
Process Automation

Location

Toronto (Billy Bishop Toronto City Airport - YTZ)

Work Type

Onsite
Fixed-term contract

Experience Level

3-5 years technical writing experience
1 year aviation industry experience

About the Company

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm.
Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America.
Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®.