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About the Role

The Account Manager will collaborate with clients, suppliers, and internal teams to deliver services professionally, on time, and to specification. This role focuses on building strong stakeholder relationships, proposing company solutions, and managing the full project lifecycle while ensuring profitability and high customer satisfaction.

Responsibilities

• Provide technical input and advice on print projects.
• Manage client briefs from start to finish, including specifications and deadlines.
• Suggest alternative options and innovation for client projects.
• Produce detailed specifications for internal and external clients.
• Brief suppliers on client requirements.
• Deliver high-level customer service.
• Monitor projects to ensure adherence to specifications and timelines.
• Record activity using designated company tools.
• Maintain understanding of company services and collaborate with internal departments.
• Implement new methods and procedures.
• Collaborate with the team to deliver contractual requirements, prepare presentations, and handle account administration.
• Ensure adherence to invoicing procedures.
• Attend off-site meetings as required.
• Conduct press passing, including outside of normal working hours.
• Identify new business opportunities with clients.
• Manage budgets and P&L statements.
• Maximize profit through performance analysis.
• Meet and exceed contracted SLAs.
• Monitor objectives to meet business drivers.
• Ensure compliance with regulatory and company policies.
• Measure and act upon customer satisfaction metrics.

Requirements

• Account management experience within a contracted environment.
• Experience working with strict SLAs and KPIs.
• Experience in a client-facing role.
• Experience in print, print management, print buying, or marketing print procurement.
• POS conceptual experience.
• Strong commercial understanding and numeracy.
• Ability to manage multiple projects simultaneously.
• Strong time management and prioritization skills.
• High level of technical print knowledge.
• Experience and confidence with press passing.
• Professional, courteous, and calm demeanor under pressure.
• Project management mindset.
• Process-driven approach with a focus on sales and business development.

Skills

• Client relationship management
• Technical print knowledge
• Project management
• Budget and P&L management
• Business development
• Time management
• Communication
• Microsoft Office
• Google Apps

About the Company

• HH Global