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About the Role
As Teamlead Sales Operations, you will build the foundation for our sales-related processes and data-driven sales management. You will combine Salesforce and CRM expertise with reporting and analysis skills to translate data into clear decisions and effective sales measures.
Responsibilities
- Responsibility for the further development and operation of our group-wide CRM platform (Salesforce) and related SalesOps processes.
- Analysis of sales data (e.g., funnel, pipeline, and performance metrics) and translation into understandable reports and recommendations for stakeholders and management.
- Development of BI dashboards and reporting (e.g., in Power BI), reducing manual effort through automation and smart data utilization.
- Coordination of SalesOps workshops, productivity, and stakeholder meetings, ensuring requirements from sales and business units are properly captured and prioritized.
- Technical and disciplinary leadership of the Sales Operations team, supporting skill development (Salesforce, reporting, processes), and clarifying roles and responsibilities.
- Close collaboration with internal stakeholders (sales, management, controlling, marketing, IT) and acting as a point of contact for external partners, manufacturers, and service providers in the CRM/SalesOps environment.
- Further development of SalesOps KPIs and ensuring their adherence.
Requirements
- Several years of experience in Salesforce / CRM management or Sales Operations.
- Very good knowledge of Salesforce (administration, processes, reporting) and a good understanding of sales processes and roles.
- Practical experience with BI tools, especially Power BI, including building/developing dashboards and reports.
- Openness to and ideally experience with modern AI tools (e.g., Claude) for supporting analysis and documentation.
- Native-level German (for leadership and stakeholder management) and fluent English for partners, manufacturers, and service providers.
- Active listening skills, ability to quickly grasp complex issues and 'translate' them for others.
- Ability to advise stakeholders at eye level, recognize priorities, and make pragmatic decisions.
- Enjoyment of both conceptual work and operational implementation.
- Leadership experience or clear ambition to develop into a team lead role.
Skills
- Salesforce
- CRM Management
- Sales Operations
- Reporting
- Analysis
- BI Tools
- Power BI
- AI Tools
- Leadership
Location
- Germany
Work Type
- Full-time
- Hybrid
Experience Level
- Mid-level
- Senior-level
Benefits
- Flexible working hours with trust-based working time.
- 30 days of vacation per year.
- Possibility to work from EU countries for up to 3 months per year.
- Free training at the netgo fitness club.
- Subsidized Urban Sports Club membership.
- Regular health programs in cooperation with Techniker Krankenkasse.
- Further training and manufacturer certifications.
- Certifications possible in the in-house Pearson VUE test center.
- Exclusive JobRad offers for bicycles.
- Budget for work clothing, orderable online.
- Contributions to company pension schemes.
- Support for asset building.
- Discounts and benefits with over 1,500 providers.
- Access to Ticketsprinter.
- Subsidies for childcare.
- Use of the 'nerdy' daycare center in Borken.
About the Company
- netgo group is one of the largest IT service providers in Germany with over 1,500 employees at numerous locations.
- We believe in real teamwork, openness, and continuous development.
- Our values are: Diversity, Proximity, Action, Tech with Heart, and Growing Together.
- Leadership is understood as responsibility: open communication, clarity, fostering development, and leading by example.
- Our principles provide orientation, guidance, and empowerment, not control.
- We are passionate about IT & Software.
Equal Opportunity
- Diversity is not an add-on, but part of our identity.