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About the Role

We are looking for a live-in Wellbeing Coordinator to support the safeguarding and duty of care of U18 students living in the residence, ensuring they feel safe, comfortable, and part of the community.

Responsibilities

• Work on a week on, week off rota.
• When on duty, live within the accommodation and be on or near site from 19:00-08:00, contactable at all times to respond to any issue.
• Carry out active check-ins with under-18 students undertaking welfare checks as necessary.
• Provide assistance throughout the night for any emergencies with students.
• Be present at the residence during Welcome Weekends to lead on the U18 students welcome and induction programme, assisting students to settle and integrate into the residence, the environment and location in the first days of arriving in the UK, offering support and guidance as needed.
• Work with the College Services Team and Residence Team to help deliver events and activities and organise informal “catch ups” in small groups or as a one to one.
• Develop strong knowledge of and follow appropriate guidelines and protocols in all areas of your role.
• Promote good resident welfare and ensure compliance with Kaplan UK Pathways Student Code of Conduct and residence behaviour policies.
• Take responsibility for the Safeguarding and duty of care for students who are staying in Kaplan residential accommodation.
• Work with college and residence staff to create a welcoming, safe and friendly environment for our students.
• Provide quick and appropriate response by emails and any other communication channels used to help effect a quick resolution of issues arising.
• Report welfare, child safety, medical, pastoral, and building issues to the College team and where appropriate to the residence management.
• Provide practical assistance, such as helping students set up medical appointments.
• Assist with residence administration including room inspections, arrivals, and departures.

Requirements

• This role is available to full-time current university students who are in at least year 2 of study.
• Your course must last the duration of the academic year you are applying for.
• Evidence of being interested in and committed to supporting the welfare of young persons.
• Open and approachable manner, empathetic nature with good listening skills and high intercultural awareness.
• Strong communication skills including clear, spoken English with ability to grade language appropriately for non-native speakers.
• Be resilient and have good understanding of how to maintain professional boundaries and relationships with other residents living in the property.
• Ability to receive, understand and convey information clearly, and able to produce clear written communication including incident reports.
• Prompt to act and escalate as needed when issues arise and empathetic and proactive in following up issues to resolution.
• Commitment to learning and following agreed guidelines and procedures.
• Ability to work in close partnership with other team members, building trust and rapport, ensuring timely, regular exchange of information and communication.
• Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check.
• It is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.

Skills

• Communication skills
• Listening skills
• Intercultural awareness
• Written communication
• Problem-solving

Location

• Kaplan International College London
• Urbanest Hoxton

Work Type

• Part Time
• Live-in position

Experience Level

• At least year 2 of university study

Education Level

• University student

Salary/Compensations

• £740 per month (£336.40 deducted each month for accommodation)

Benefits

• Student accommodation provided
• 28 days annual leave (pro rata)
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay well above statutory levels
• Medicash Health Cash Plan

About the Company

• Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from university preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia.
• Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.
• In the UK, we operate 9 campus-based colleges, and an off-campus college – Kaplan International College London - which offers pathways to 7 leading UK universities.
• Some of our students request residential accommodation; if they are under-18 they are accommodated in our third-party student residence, Urbanest Hoxton, along with a number of students 18+.

Equal Opportunity

• Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
• At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce.
• As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.
• We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer.
• We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.
• Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme.
• Applicants will also be given information on how to request reasonable adjustments if selected for interview.
• Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers.