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About the Role

This is an exciting opportunity to join Deloitte Operations for an engagement with one of our clients. Lead the implementation of new client programmes from contract signature through to live rollout, working closely with the COO and Ops team to ensure smooth onboarding, clinical delivery setup, and employee engagement at launch. Own the pilot-to-rollout conversion process, building the evidence base and commercial narrative needed to move clients from initial pilot populations to full workforce coverage. Act as the primary day-to-day relationship owner across multiple stakeholder levels within enterprise clients, from HR and H&S operational leads through to procurement, finance, and senior sponsors. Run regular client review cycles, presenting outcomes data, dashboard insights, and ROI evidence to build conviction for expansion and renewal. Identify and convert expansion opportunities within existing accounts, including new geographies, additional employee cohorts, and add-on screening panels. Generate referrals and case study material from successful clients, working with marketing to turn client outcomes into commercial assets. Manage commercial conversations including renewals, expansion proposals, and pricing discussions, with COO support on complex tenders or strategic accounts. Maintain accurate account plans, forecasts, and CRM hygiene so the leadership team has clear visibility of account health and expansion pipeline.

Responsibilities

Lead the implementation of new client programmes from contract signature through to live rollout.
Ensure smooth onboarding, clinical delivery setup, and employee engagement at launch.
Own the pilot-to-rollout conversion process.
Build the evidence base and commercial narrative needed to move clients from initial pilot populations to full workforce coverage.
Act as the primary day-to-day relationship owner across multiple stakeholder levels within enterprise clients.
Run regular client review cycles, presenting outcomes data, dashboard insights, and ROI evidence.
Identify and convert expansion opportunities within existing accounts.
Generate referrals and case study material from successful clients.
Manage commercial conversations including renewals, expansion proposals, and pricing discussions.
Maintain accurate account plans, forecasts, and CRM hygiene.

Requirements

2-10 years in a B2B account management, customer success, or implementation role, ideally in a startup or scale-up environment.
Demonstrable track record of growing accounts year over year.
Comfortable managing complex enterprise stakeholders across multiple seniority levels and functions.
Commercially minded and target driven.
Strong written and verbal communication skills.
Highly organised and process-oriented.
Genuinely curious about healthcare, workforce health, or preventative medicine.
B2B account management or customer success experience in a role with a commercial expansion target.
Experience managing enterprise clients 1,000 employees with multiple stakeholders.
Evidence of running structured client implementations or onboarding processes.
Experience in healthcare, occupational health, employee benefits, insurance, or adjacent sectors.
Experience working with safety-critical industries (rail, construction, energy, utilities, transport and logistics).
Familiarity with population health data, clinical outcomes reporting, or employer health dashboards.
Experience in a Series Seed or Series A stage company.

Skills

Account management
Customer success
Implementation
Commercial expansion
Stakeholder management
Data presentation
Process orientation
Healthcare
Workforce health
Preventative medicine
Population health data
Clinical outcomes reporting
Employer health dashboards

Location

London

Work Type

Hybrid working
6-month contract

Experience Level

2-10 years

Salary/Compensations

Inside IR35

About the Company

Deloitte Operations