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About the Role
Customer Experience roles provide services to customers post-onboarding, including channel management, case management, customer onboarding, relationship management, and contract/dispute management. The Administrative stream supports operations through skilled technical, administrative, or operational tasks, ranging from entry-level to experienced individual contributors.
Responsibilities
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
Requirements
- Requires limited job and business knowledge at the time of hiring.
- Works on tasks of limited scope and complexity.
- Exercises independent judgment within defined boundaries and guidelines.
- Typically works under supervision.
- Has skills developed through job-related training and on-the-job experience within a specific job discipline.
- Has knowledge of standardized work routines and methods, general facts and information.
- May need to escalate non-routine problems to a more experienced colleague or supervisor.
Skills
- Skilled technical, administrative or operational tasks
- Robust technical or practical knowledge in specific areas
- Ability to execute specialized work to support operations
- Independent work and application of standards
- Ability to make departures from established processes to resolve problems
Experience Level
- Entry-level workers
- Experienced individual contributors
About the Company
- Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
Equal Opportunity
- Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
- We are happy to support your need for any adjustments during the application and hiring process.
- If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.