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About the Role

O’Brien Glass is seeking a Customer Solutions Team Leader to lead a high‑performing team within our Customer Solutions Centre. This is a pivotal leadership role where you’ll translate strategy into action—driving sales growth, operational efficiency, and customer delight, while building a highly engaged team culture. If you’re a people‑focused leader with a passion for sales, service excellence, and continuous improvement, this is your opportunity to make a real impact at an iconic Australian brand.

Responsibilities

Lead, coach, and develop a high‑performing Customer Solutions team
Build a strong, engaged culture through recognition and regular feedback
Deliver team meetings that inspire, inform, and build sales capability
Drive performance and change through clear expectations and leadership by example
Manage resourcing to achieve individual and team sales targets
Coach consultants in O’Brien® sales skills and performance behaviours
Monitor call volumes, workflows, and productivity to optimise outcomes
Review performance data, provide feedback, and manage KPI attainment
Identify and implement improvements across people, processes, and systems
Collaborate with peer Team Leaders and senior stakeholders
Contribute to Customer Solutions Centre strategy and future planning
Ensure customer interactions deliver strong outcomes for customers and the business
Drive a high‑performance, customer‑centric culture
Coaching and developing consultants to deliver world‑class results
Implementing strategic and tactical initiatives that improve sales growth, efficiency, and customer outcomes
Working closely with operational and leadership teams to optimise customer interactions and business performance

Requirements

Demonstrated leadership experience with a track record of managing team performance and engagement
Customer‑centric mindset with a passion for exceptional service
Results‑driven, resilient, and energetic approach
Strong organisational, time‑management, and administrative skills
Ability to simplify complex information and influence others
Excellent interpersonal, negotiation, and conflict‑resolution skills
Solutions‑focused and confident driving change in a fast‑paced environment
This role will require one late shift per month, along with the possibility of occasional weekend work to support business requirements.

Skills

Sales
Service Excellence
Continuous Improvement
Leadership
Coaching
Team Engagement
Performance Management
Negotiation
Conflict Resolution

Location

Australia

Work Type

Full-time

Experience Level

Leadership experience

Benefits

A leadership role with real impact on business performance
The opportunity to develop and grow future leaders
A supportive, values‑driven culture
Ongoing learning, development, and career progression
The chance to work with an iconic Australian brand committed to excellence

About the Company

At O’Brien, our people are at the heart of everything we do.
At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.
O’Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.