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About the Role

This role is about human connection, engaging directly with students, building relationships, and supporting them through an important career transition. You will use empathy, curiosity, and encouragement to help students stay motivated, build strong habits, and navigate challenges. The ideal candidate has strong emotional intelligence and can meet students where they are, helping them move forward with clarity and confidence.

Responsibilities

Own a portfolio of students, driving engagement, retention, and completion
Build strong relationships through consistent outreach (calls, SMS, email)
Coach students on time management, study habits, and staying accountable
Proactively reach out to students who are falling behind and help them get back on track
Navigate sensitive or challenging situations with empathy and sound judgment
Own overall cohort health, ensuring students are progressing week over week
Surface risks and wins early to internal teams and partners
Support a high-quality student experience that drives client satisfaction
Collaborate with internal teams (mentors, support, learning, etc.) to resolve issues and support students
Use student interactions and data to identify trends and at-risk students
Share clear, actionable insights with internal teams
Contribute to improving how we support students through feedback and ideas
Leverage tools and AI to work more efficiently and consistently

Requirements

5+ years in advising, customer success, coaching, or consultative sales
Genuinely enjoy talking to people and building relationships throughout the day
Bring strong emotional intelligence and lead with empathy
Are proactive, action-oriented, and follow through consistently
Can manage a high volume of conversations and priorities
Are comfortable having direct, supportive conversations that drive action
Are energized by helping others stay motivated and succeed

Skills

Emotional intelligence
Empathy
Coaching
Time management
Study habits
Accountability
Communication
Problem-solving
Relationship building
AI tools

Location

Remote (CA, FL, TX, MA, AZ, NY, and IL)

Work Type

Full-Time
Remote

Experience Level

Senior

About the Company

Springboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training.
Offers flexible, mentor-led programs in high-growth fields including AI, allied health, data analytics, software engineering, and more.
Partners with employers, healthcare systems, and workforce organizations to deliver programs that build durable talent pipelines, producing measurable business and workforce outcomes.