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About the Role

The General Manager will serve as the primary site contact, overseeing facility operations, ensuring high customer service standards, leading a multidisciplinary team, and driving innovation through a research-based Wellbeing Programme. This role also focuses on growing the on-site Active Space and Wellbeing programme, supporting the company's mission to make a healthy difference in customers' lives.

Responsibilities

• Oversee the maintenance and operation of onsite wellbeing facilities, including remote management.
• Coordinate scheduling and services for maximum facility utilization.
• Recruit, train, and manage a multidisciplinary team.
• Develop strong relationships with participants and stakeholders through effective communication.
• Monitor expenditures and ensure financial sustainability.
• Develop and implement health and safety protocols and emergency procedures.
• Organize employee events and collaborative initiatives.
• Travel nationally across sites as expected.

Requirements

• Minimum of 2+ years of experience in Health Club management or Corporate Wellbeing.
• Strong leadership and management abilities.
• Self-motivated and proactive with excellent organizational and decision-making skills.
• Effective written and verbal communication skills.
• Ability to engage and motivate a diverse audience.
• Ability to build strong relationships with key stakeholders.
• Creative and innovative approach to developing fitness and wellbeing programs.
• Commitment to providing exceptional customer service.
• Ability to manage budgets, financial planning, and reporting.
• Understanding of health and safety regulations and best practices.

Skills

• Facility Management
• Team Leadership
• Customer Service
• Financial Management
• Health and Safety
• Community Engagement
• Communication
• Program Development
• Financial Acumen
• Health and Safety Knowledge

Location

• London

Work Type

• Onsite
• Monday to Friday

Experience Level

• Minimum of 2+ years of experience

Education Level

• Bachelor’s degree in Sports Management, Physical Education, Health and Wellness, or a related field.
• Relevant professional certifications (e.g., fitness instructor, personal trainer).
• NEBOSH, IOSH, CMIOSH or any health and safety related qualification.

Salary/Compensations

• £40,000 per annum

Benefits

• 37.5 hours per week
• 25 days annual leave plus 1 in lieu of Christmas period.
• Health Cash Plan
• Westfield Rewards
• Pension plan with contributions

About the Company

• Westfield Health Group provides holistic health and wellbeing services and active spaces across 11 countries.
• The company values include: We care, we’re in it together, we are explorers, we own it.
• They are committed to creating a workplace where colleagues feel connected, heard, developed, recognised and supported.

Equal Opportunity

• Proud member of inclusive employers.
• Disability Confident Committed employer.
• Value inclusivity and ensure the application process is open and accessible.
• Candidates can request reasonable adjustments for the recruitment process.