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About the Role

We are looking for a Compliance Manager with insurance sector experience and solid compliance advisory skills to join us as we grow our product suite in insurance, payments, and consumer credit. This role involves acting as a trusted partner to the first line of defence, providing clear, actionable advice on complex regulatory matters and financial crime rules. You will bring agility and pragmatism to solve problems creatively and proportionately for our Insurance, Consumer Credit, and Cashback Card products.

Responsibilities

Provide second line of defence advice and oversight to ensure policies, procedures, and processes align with business objectives and regulatory expectations.
Offer routine compliance support for matters including process design, scripts, financial promotions, complaint inquiries, and conduct issues.
Support, oversee, and advise on incidents, ensuring appropriate corrective actions and improved controls.
Support assessments of internal control effectiveness and mitigation of gaps.
Prepare and submit regulatory reports to the FCA and other relevant bodies, including Suspicious Activity Reports.
Support upward management and committee reporting on compliance matters.
Act as a business partner to the first line of defence, educating on compliance and serving as a contact for regulatory queries.
Collaborate with Legal & Compliance colleagues to coordinate perspectives and manage differing regulatory approaches.
Develop and deliver training to promote compliance awareness and a culture of good customer outcomes.
Support change initiatives driven by internal needs or regulatory developments.
Scan the horizon for regulatory news and developments, sharing analysis to support business awareness and preparedness.

Requirements

Solid compliance advisory experience in the insurance sector.
Second-line defence experience in a compliance role within financial services.
Essential experience working with general insurance products.
Exposure to other consumer financial services products (e.g., Consumer Credit, Cashback Card) is highly desirable.
Strong knowledge of regulatory compliance.
Financial crime knowledge and experience is a massive plus.
Proven track record of identifying compliance-related risks and opportunities and implementing proportionate responses in a changing environment.
Ability to translate complex regulatory jargon into straightforward, actionable advice.
Sharp eye for detail in reviewing scripts, financial promotions, or process design.
Agility and pragmatism to find appropriate business solutions.

Skills

Compliance advisory
Regulatory compliance
Financial crime
Risk management
Change management
Communication
Problem-solving
Training development

Location

Central London (office)

Work Type

Hybrid
Full-Time

Experience Level

Manager

Salary/Compensations

Industry benchmarked salary (discussed during first conversation)
Performance bonus: 15-40% annual discretionary bonus

Benefits

Flexible hybrid working (1-2 days/week in office)
25 days holiday plus bank holidays (increasing with tenure)
Option to trade up to five holiday days annually
UW discounts on services
Free Cashback Card
Matched-contribution pension scheme
Life assurance (up to 4x salary)
Family-first policies
Flexible benefits (private health insurance, dental insurance, gym membership)
Belonging groups
Company-wide celebrations

About the Company

UW aims to simplify utilities by offering energy, broadband, mobile, and insurance in one place with savings.
The company is aiming to double in size.
UW prioritizes its people.

Equal Opportunity

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone.
We welcome applications from diverse and varied backgrounds.
We encourage applications even if you don't meet every qualification.
You are welcome to apply regardless of age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.
We will carefully and fairly consider all requests for support.
Background checks are required for successful candidates.