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About the Role
This role will own and execute the end-to-end smart meter adoption portfolio, ensuring UW hits installation targets while improving customer experience and operational efficiency. This includes developing targeted engagement campaigns, managing performance against rollout KPIs, and aligning smart metering with UW’s broader growth strategy.
Responsibilities
- Drive the smart meter strategy by conducting precise customer targeting, segmentation, and operational analysis to identify new adoption opportunities.
- Monitor industry and regulatory changes to ensure long-term strategic alignment.
- Maintain full project leadership over smart metering initiatives from concept to completion, tracking milestones, risks, and dependencies to deliver on time.
- Partner with Marketing to design, deliver, and evaluate smart meter acquisition and behavioural change campaigns.
- Develop customer incentives, propositions, and messaging that enhance journeys and boost conversion rates.
- Own smart meter rollout KPIs, providing clear, data-driven performance updates and risk analysis to senior leadership.
- Collaborate with Data and Technology teams to leverage automation, analytics, and AI-driven solutions to optimise delivery.
- Spearhead initiatives to reduce failed appointments and eliminate operational barriers.
- Act as the primary business lead for smart meter adoption, building strong ties across Operations, Marketing, Commercial, and Customer Service.
- Coordinate activity and align strategic goals with third-party metering partners and suppliers.
- Lead cross-functional working groups and governance forums to drive best practices across the business.
Requirements
- Deep understanding of regulated industries and smart metering.
- Proven track record managing complex, cross-functional projects, programmes, or initiatives from planning through to delivery.
- Ability to work independently, execute tasks autonomously, or act as a Subject Matter Expert (SME).
- Exceptional presentation, communication, and influencing skills, with a proven ability to manage multiple priorities across diverse teams.
- Experience using data and analytics to identify opportunities, manage risks, and drive performance improvements.
- Experience driving customer engagement or behavioural change campaigns.
- Knowledge of operational performance management and KPI reporting.
- Experience collaborating with and managing third-party suppliers and partners.
Skills
- Smart Metering
- Project Management
- Portfolio Management
- Stakeholder Management
- Communication
- Influencing
- Data Analysis
- Performance Management
- Campaign Management
- KPI Reporting
- Vendor Relations
Location
- Central London (Office)
- Remote
Work Type
- Full-Time
- Hybrid
Experience Level
- 12 month FTC
Salary/Compensations
- Industry benchmarked salary (discussed in first conversation)
- 15-40% annual discretionary bonus
Benefits
- 25 days holiday plus bank holidays (increasing with tenure)
- Option to trade up to five days holiday each year
- UW discounts on services
- Free Cashback Card
- Matched-contribution pension scheme
- Life assurance (up to 4x salary)
- Family-first policies
- Flexible benefits (private health insurance, dental insurance, gym membership)
- Belonging groups
- Company-wide celebrations
About the Company
- UW aims to take the headache out of utilities by providing energy, broadband, mobile, and insurance in one place with savings.
- The company aims to double in size.
- UW puts people first.
Equal Opportunity
- We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone.
- Welcome to apply regardless of age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.
- Support for candidate needs is available upon request.
- Background checks are required for successful candidates.