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About the Role

As the hotel's senior leader overnight, you will be responsible for guest satisfaction, financial accuracy, hotel security, operational decision-making, and ensuring the property is perfectly prepared for the following day.

Responsibilities

• Act as the senior manager on duty for the entire property, delivering exceptional guest service and resolving concerns confidently and independently.
• Complete all Night Audit and End of Day procedures, including banking and cashier reconciliations, room rate and folio reviews, and revenue adjustments.
• Monitor arrivals, departures and reservations overnight, and manage wake-up calls, late arrivals and other overnight requests.
• Conduct regular security patrols, monitor emergency procedures and verify key control to keep the hotel safe and secure.
• Complete comprehensive handovers, Duty Manager logs and operational reports for the morning leadership team.
• Work closely with Housekeeping, Engineering, Food & Beverage and Front Office to prepare the hotel for a seamless morning operation.
• Identify and report maintenance or safety concerns before they impact guests.

Requirements

• Previous experience as a Night Manager, Duty Manager or Front Office Supervisor, ideally in a premium or boutique hotel.
• Strong commercial and financial acumen, with experience completing Night Audit and hotel financial reconciliations.
• A calm, solutions-focused approach under pressure, whether it's a difficult guest, a maintenance issue or a security incident.
• A genuine ownership mindset, comfortable making decisions and running the hotel independently overnight.
• Exceptional attention to detail, from reporting accuracy through to lobby presentation and morning readiness.
• Strong knowledge of Opera Cloud PMS and an understanding of hotel security, emergency procedures and WHS requirements.

Skills

• Opera Cloud PMS
• Hotel security
• Emergency procedures
• WHS requirements
• Guest service
• Financial reconciliation
• Operational decision-making
• Security patrols
• Key control

Location

• The Rocks, Sydney

Work Type

• Full-time

Experience Level

• Experienced

Benefits

• 50% off dining and stays across EVT hotels
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar
• Seasonal perks at Thredbo
• Rapid career growth across our hotel & entertainment network
• Paid parental leave
• Community & volunteering opportunities

About the Company

• Harbour Rocks Hotel is part of EVT, a market-leading experience creator in Australasia.
• EVT offers careers across entertainment, ventures, and travel.
• EVT operates over 140 entertainment experiences, 150 restaurants and bars, and 80+ hotels.
• EVT's ventures include a ~$2.3B property portfolio and hotel management.
• Harbour Rocks Hotel is a heritage-listed boutique hotel that has been thoughtfully reimagined through a full refurbishment.

Equal Opportunity

• We welcome applicants from all backgrounds.