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About the Role

As a Teller, you will be the first point of contact for customers visiting our branch, creating a welcoming experience and uncovering their needs through meaningful conversations. You will utilize your knowledge of Westpac’s financial products and services to support their banking needs, address queries, and refer them to specialists, ensuring tailored support and guidance.

Responsibilities

• Assist customers with banking transactions including cash deposits and withdrawals
• Maintain accurate cash handling and ensure end-of-day balancing
• Educate customers on digital platforms such as online banking and our award-winning mobile app
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions
• Ensure compliance with regulatory requirements and internal policies

Requirements

• Customer Service Experience: ideally in a customer-facing role
• Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy
• Personality: an energetic personality coupled with a genuine passion for helping people
• Resilience: ability to remain calm and composed whilst handling challenging situations
• Adaptability: a will to learn and adapt to new banking procedures and technologies
• Proficiency in Vietnamese language skills highly desirable

Skills

• Cash handling
• Financial transactions
• Customer service
• Digital platforms
• Online banking
• Mobile app
• Regulatory compliance
• Internal policies

Location

• Branch-based

Work Type

• Part-time
• Onsite

Benefits

• Special offers on banking products
• Discounts from top brands
• Generous employee-only mortgage rates
• A variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities
• Opportunities to give back to the Community by getting involved in volunteering initiatives

About the Company

• Westpac is obsessed with becoming our customers’ #1 banking partner for life.
• Westpac is committed to making Westpac the best place to work in the country.

Equal Opportunity

• We’re all about creating a supportive and inclusive community.
• We welcome everyone – no matter your age, gender, background, or abilities.
• We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
• If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.
• We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified.
• We encourage you to apply as soon as possible.
• We’re all about helping our people grow and succeed.
• Whether you’re a current employee, trainee, or intern, we’re committed to your career development.