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About the Role

This role focuses on driving productivity and profitability within the Conference & Events department, reviewing staff training, and growing revenue streams to maximize all conference and events revenue opportunities.

Responsibilities

• Assist in preparing quotes, issuing contracts, communications, database input and filing.
• Be fully versed on the products, packages and capacities of the banquet department and hotel outlets to provide professional advice and guidance to prospective clients and sell the space appropriately.
• Follow up all pending quotes and convert to tentative bookings where possible.
• Follow up on tentative bookings and convert to confirmed bookings.
• Have knowledge of the departments revenue and conversion targets and actively work towards meeting these budgets.
• Issue event orders and floor plans along with all relevant information to the operational areas and clients.
• Perform daily administration activities including client and internal correspondence.
• Follow all procedures with regard to deposits and payment schedules for all event bookings and special event bookings.
• Be familiar with current market offers through internet and other research.
• Conduct site inspections including clients and third party suppliers as required for coordination of events.
• Attend all relevant sales, operations and administrative meetings.
• Communicate with reservations regarding room blocks.
• Ensure post event follow-up is complete after all events.
• Maintain accurate client records, bookings and sales activity in iVvy.
• Work closely with Reservations, Events and Operations to ensure a seamless client experience.
• Monitor lost business, market trends and competitor activity to improve sales performance.
• Prepare sales reports and maintain an organised pipeline of enquiries.
• Provide exceptional customer service while supporting the overall success of the Conference & Events team.

Requirements

• 1-2 years of previous experience in a similar role, ideally from Hotels or Event companies.
• Experience in coordinating and managing end-to-end conference and event sales, with a strong focus on yield management and revenue growth.
• Skilled in designing and delivering training programs, tracking development progress, and maintaining up-to-date training resources.
• Demonstrated success in building strong industry relationships and promoting loyalty programs to enhance client engagement and retention.
• Adept at cross-functional collaboration, reporting, and strategic planning to support smooth event execution and drive departmental profitability.
• Collaborative team player skilled in working with back-of-house teams, providing onsite event coordination, and supporting colleagues across departments.
• Daymaker ethos — no one’s too big for the small things.
• Hands-on and non-hierarchical — leads from the front.
• Resilient and solutions-focused — stays calm, moves fast.
• Growth mindset — learns, shares, and levels up others.

Skills

• Sales
• Conference and Events Management
• Yield Management
• Revenue Growth
• Training Program Design and Delivery
• Client Relationship Management
• Cross-functional Collaboration
• Reporting
• Strategic Planning
• Teamwork
• Customer Service

Location

• Australia
• New Zealand

Work Type

• Full-time

Experience Level

• 1-2 years

Benefits

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave
• Community & volunteering opportunities

About the Company

• EVT is one of Australasia’s market-leading experience creators offering careers across entertainment, ventures, and travel.
• Rydges offers refreshingly local stays in city, regional and resort-style hotels, designed for ease, connection and quality.
• EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo.
• EVT ventures include a ~$2.3B property portfolio and hotel management.

Equal Opportunity

• We welcome applicants from all backgrounds.