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About the Role
This role is responsible for promoting BaptistCare Retirement Living communities, supporting customers through their decision-making journey, and driving occupancy and sales outcomes. You will be a trusted advisor, guiding customers through village tours, inspections, financial and contractual conversations, reservations, and settlement preparation. You will also play an important role in identifying customer needs and connecting residents to BaptistCare's broader Home Care and Support at Home services.
Responsibilities
- Lead village tours, inspections and customer appointments.
- Build trusted relationships with prospective residents, families and key stakeholders.
- Support customers through retirement living, financial and contractual decision making processes.
- Drive reservations, conversions and settlement outcomes for your dedicated portfolio.
- Develop referral networks and community partnerships to generate new opportunities.
- Deliver presentations, customer events, open days and community engagement initiatives.
- Manage customer pipelines and CRM activity to support performance.
- Collaborate closely across operational, sales and support teams to achieve shared outcomes.
Requirements
- Proven consultative sales experience within retirement living, property, aged care, healthcare, financial services, real estate or a similarly relationship led environment.
- Strong face to face sales capability and a demonstrated ability to convert opportunities into outcomes.
- Experience conducting presentations, tours, appointments and customer meetings.
- Confidence discussing financial matters, contracts and complex customer decisions.
- Strong CRM discipline and pipeline management capability.
- Community networking and referral generation experience.
- Excellent written and verbal communication skills.
- The ability to work autonomously while remaining connected to a broader team.
- Drivers license and car.
Skills
- Sales
- Relationship building
- Customer service
- Communication
- CRM
- Pipeline management
- Networking
- Presentation skills
Location
- Sydney Metro
Work Type
- Full-time
- Hybrid
- Customer facing
- Village based
Experience Level
- Experienced
Benefits
- Competitive salaries
- Tax-free salary packaging up to $18,550
- Discounted gym memberships
- Novated car leasing
- Flexible arrangements
- Additional leave options
- Health and wellbeing initiatives
- Free counselling
- Spiritual support
- Nutrition advice
- Study assistance
- Access to learning and development programs
- LinkedIn Learning
About the Company
- BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years.
- We support people to live better through aged care, home care, retirement living, community services, disability support and housing.
- We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.
- That’s what we work towards every day - enriching lives through communities of care.
- Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.